A-Line Staffing Solutions is hiring: IT Help Desk Specialist in Louisville

Title: IT Help Desk Pay Rate: $20.00/hr Location: Louisville, KY (Hybrid) Note: This is a W2 contract position – C2C & 3 rd party candidates WILL NOT be considered The IT Help Desk Specialist is responsible for providing first level support and troubleshooting. Our support includes, but is not limited to, in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that teams may face on a daily basis. Position Responsibilities: Analyze and resolve hardware, software, and operational issues within Service Level Agreements Maintain a basic understanding of operational procedures Log all incidents into an Incident Management System with clear, concise language Work in an efficient/fast-paced environment to meet or exceed team and individual service targets Achieve an on target or above rating on quality, service, and productivity metrics Follow proper escalation path when necessary to resolve issues Provide stellar customer service to our customers, treating every call with respect and positive energy Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues Participate in all individual and group training initiatives Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs Position Qualifications: A minimum of 1 year of IT Help Desk/Call Center Support experience Good understanding of computer concepts (PC fundamentals, troubleshooting procedures, Operating Systems) Ability to type 40 words per minute Good organizational, oral/written communication, and problem solving skills Bilingual Spanish speaking fluency preferred Basic understanding of restaurant operations preferred A minimum of a High School Diploma or GED Required; Bachelor’s Degree in Information Technology and/or relevant industry certifications preferred Note: This is a W2 contract position – C2C & 3 rd party candidates WILL NOT be considered #ALINE11