Kuehne+Nagel
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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How you create impact
The Air Logistics Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience, contributing to consistent customer satisfaction and excellence. Through frequent direct interaction with customers and collaboration with internal stakeholders, this role ensures that customer requirements are understood and met efficiently. The position also supports customer growth and profitability through proactive communication, problem resolution, and promotion of Kuehne+Nagel products and services.
Manages shipment ownership and ensures efficient file handling and availability of customer data
Ensures regulatory and compliance adherence throughout the shipment lifecycle
Monitors shipments proactively and communicates updates to customers
Responds to customer feedback, complaints, and escalations with swift corrective actions
Promotes and supports the use of customer-facing digital solutions
Participates in training to maintain up-to-date knowledge of systems and processes
Supports or leads customer implementations, ensuring cross-functional engagement
Drives customer retention and development
Maximizes profitability through spot quotation execution, upselling, and GP analysis
Collaborates with procurement and other stakeholders to optimize service delivery
What we would like you to bring
1+ years in air logistics or freight forwarding
Exposure to customer service, project management, or international logistics preferred
Understanding of freight forwarding processes and regulations
Commercial mindset with a focus on customer solutions
Strong communication, problem-solving, and conflict resolution skills
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.? #LI-TW
Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
?
How you create impact
The Air Logistics Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience, contributing to consistent customer satisfaction and excellence. Through frequent direct interaction with customers and collaboration with internal stakeholders, this role ensures that customer requirements are understood and met efficiently. The position also supports customer growth and profitability through proactive communication, problem resolution, and promotion of Kuehne+Nagel products and services.
Manages shipment ownership and ensures efficient file handling and availability of customer data
Ensures regulatory and compliance adherence throughout the shipment lifecycle
Monitors shipments proactively and communicates updates to customers
Responds to customer feedback, complaints, and escalations with swift corrective actions
Promotes and supports the use of customer-facing digital solutions
Participates in training to maintain up-to-date knowledge of systems and processes
Supports or leads customer implementations, ensuring cross-functional engagement
Drives customer retention and development
Maximizes profitability through spot quotation execution, upselling, and GP analysis
Collaborates with procurement and other stakeholders to optimize service delivery
What we would like you to bring
1+ years in air logistics or freight forwarding
Exposure to customer service, project management, or international logistics preferred
Understanding of freight forwarding processes and regulations
Commercial mindset with a focus on customer solutions
Strong communication, problem-solving, and conflict resolution skills
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.? #LI-TW
Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.