Norfolk Southern
B2 Supervisor Repair Processes
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Date:
Sep 2, 2025
Location:
Atlanta, GA, US, 30308
Company:
Norfolk Southern Corp.
Requisition39148:B2 Supervisor Repair Processes
A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.
Job Description
Primary Purpose:
Reviews and processes work orders submitted by repair vendors for the maintenance and repair of Norfolk Southern assets and other fleets as required by commercial or industry contract.
Principal Duties:
• Ensures work orders that require approval or purchase orders are reviewed for proper repair, coding, and documentation.
• Issues purchase orders to vendors as required in the intermodal maintenance support system.
• Communicates with equipment owners for repair approvals as required by industry rules and commercial contracts.
• Supports manager with decommissioning of NS assets.
• Coordinates with NS terminals, motor carrier customers, and repair vendors when road service issues require escalation.
• Demonstrates professional and courteous handling of customer inquiries and complaints while adapting and responding to demanding situations including customer dissatisfaction.
• Provides excellent customer service through handling and monitoring of communications to customers through SalesForce.
Job Related Experience:
Minimum Level: 1-2 years
Preferred Level: 2-3 years
Education:
Preferred Level: Bachelor's Degree
Preferred Majors: None listed
Technical Skills:
• Knowledge of chassis and container repair practices, methods, and guidelines
• Terminal operating system (SIMS/OPTCS)
• Intermodal maintenance support system
• MS Word/Word Processing
• TYES/Yellowsheet
• MS Excel/Spreadsheets
• MS Access/Database Development
• SAP
• SalesForce (ConnectNS)
Skills and Abilities:
• Analyzing Problems
• Decision Making
• Communication Skills
• Planning and Organizing
• Developing Employees
Career Path:
Predecessor Jobs:
Customer Service Representative
Supervisor Customer Service Operations
Exception Logistics Specialist
Various Positions in Integrated Data Solutions
Internal Audit
Transportation
Mechanical
Future Jobs:
Asst Mgr Telemetry
Asst Mgr Road Equipment
Asst Mgr Field Support
Asst Mgr Intermodal Billing Processes
Asst Mgr Intermodal Billing
Work Conditions
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com .
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
Apply now »
Date:
Sep 2, 2025
Location:
Atlanta, GA, US, 30308
Company:
Norfolk Southern Corp.
Requisition39148:B2 Supervisor Repair Processes
A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.
Job Description
Primary Purpose:
Reviews and processes work orders submitted by repair vendors for the maintenance and repair of Norfolk Southern assets and other fleets as required by commercial or industry contract.
Principal Duties:
• Ensures work orders that require approval or purchase orders are reviewed for proper repair, coding, and documentation.
• Issues purchase orders to vendors as required in the intermodal maintenance support system.
• Communicates with equipment owners for repair approvals as required by industry rules and commercial contracts.
• Supports manager with decommissioning of NS assets.
• Coordinates with NS terminals, motor carrier customers, and repair vendors when road service issues require escalation.
• Demonstrates professional and courteous handling of customer inquiries and complaints while adapting and responding to demanding situations including customer dissatisfaction.
• Provides excellent customer service through handling and monitoring of communications to customers through SalesForce.
Job Related Experience:
Minimum Level: 1-2 years
Preferred Level: 2-3 years
Education:
Preferred Level: Bachelor's Degree
Preferred Majors: None listed
Technical Skills:
• Knowledge of chassis and container repair practices, methods, and guidelines
• Terminal operating system (SIMS/OPTCS)
• Intermodal maintenance support system
• MS Word/Word Processing
• TYES/Yellowsheet
• MS Excel/Spreadsheets
• MS Access/Database Development
• SAP
• SalesForce (ConnectNS)
Skills and Abilities:
• Analyzing Problems
• Decision Making
• Communication Skills
• Planning and Organizing
• Developing Employees
Career Path:
Predecessor Jobs:
Customer Service Representative
Supervisor Customer Service Operations
Exception Logistics Specialist
Various Positions in Integrated Data Solutions
Internal Audit
Transportation
Mechanical
Future Jobs:
Asst Mgr Telemetry
Asst Mgr Road Equipment
Asst Mgr Field Support
Asst Mgr Intermodal Billing Processes
Asst Mgr Intermodal Billing
Work Conditions
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com .
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.