Iowa Department of Administrative Services
IT Manager - Application Support
Iowa Department of Administrative Services, Des Moines, Iowa, United States, 50319
IT Manager - Application Support (SCA 151603)
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IT Manager - Application Support (SCA 151603)
Salary
$76,980.80 - $122,990.40 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
26-00526
Agency
444 Judicial
Opening Date
08/28/2025
Closing Date
9/12/2025 11:59 PM Central
LinkedIn Tag
#LI-DNP
Point of Contact
danny.davis@iowacourts.gov, linda.defrancisco@iowacourts.gov
To Apply
Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.
Description
Questions
Job Description
Looking for an employer that contributes to the community? Consider the Iowa Judicial Branch! The Iowa Judicial Branch has an immediate opening for an IT Manager over Application Support to join our team. The Application Support Manager is responsible for overseeing the delivery and maintenance of application support services across the branch. This role ensures the effective operation of proprietary and desktop applications, coordinates with leadership on strategic initiatives, and leads a team of support professionals to deliver high-quality service to end users.
Hours: Monday-Friday, 8:00 a.m. – 4:30 p.m.
Location: Des Moines; required to be onsite
To Apply:Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.
All applicants must submit a cover letter, resume and complete the Iowa Judicial Branch Application for Employment. All three documents must be completed and included to be considered for this position.
To be successful in this position, you will need:
Extensive application support experience
Great communication, organizing, prioritizing, and multitasking skills
Strong leadership skills
Excellent written and oral communication skills
Ability to conduct and direct research into IT issues and products as required.
Ability to present ideas and communicate in both technical and user-friendly language
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional interpersonal skills, with a focus on relationship-building, listening, and questioning skills
Experience working in a team-oriented, collaborative environment.
Strong customer service orientation
Accurate and precise attention to detail
Goal-oriented, organized team player
Under the direct supervision of the Deputy Director of Information Technology, candidates will be responsible for overseeing the delivery and maintenance of application support services across the branch. This position will oversee end-user services including technical support for proprietary and desktop applications; manage incident and problem resolution processes, ensuring timely and effective responses; manage relationships with software vendors; direct research on emerging application technologies and recommend solutions; oversee management for software licensing and use; assist in the development and implementation of short- and long-term strategic plans; define business and system requirements for new technology implementations relating to application support operations; develop and document policies and procedures for application support operations.
What’s in it for YOU:
Collaborative, positive work environment
Talented and passionate team members that will help you grow and learn
Excellent benefits package
Paid holidays/vacation/sick leave
Iowa Public Employees’ Retirement System (IPERS) Retirement plan
Employee discount program
The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range. The pay range for this position is $76,980.80 to $122,990.40. Adjustments may be made if the successful applicant has relevant experience above minimum qualifications.
This is a non-merit position. Candidates must follow the instructions in the "To Apply" section.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Minimum Qualification Requirements
Associate’s degree in information technology, computer science, or a closely related field
Professional certification in an industry-recognized Information Technology field
Five (5) years of experience in computer science, or closely related field.
Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience. Supervisory experience is preferred.
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.
Yes
No
02
PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?
Yes
No
03
List any professional licenses you hold:
04
If you are an Internal Iowa Judicial Branch Candidate: Have you completed the Iowa Judicial Branch Leadership and Professional Development Certificate?
Yes
No
05
Please explain any gaps in your employment history?
06
Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.
07
What is your minimum salary requirement?
08
Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.
Yes, I consent
No
Required Question
Employer
State of Iowa
Agency
444 Judicial
Address
Iowa Judicial Branch Building
1111 E Court Ave
Des Moines, Iowa, 50319
Website
http://www.iowacourts.gov/
Apply
Please verify your email addressVerify Email
Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5060776)
Apply
IT Manager - Application Support (SCA 151603)
Salary
$76,980.80 - $122,990.40 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
26-00526
Agency
444 Judicial
Opening Date
08/28/2025
Closing Date
9/12/2025 11:59 PM Central
LinkedIn Tag
#LI-DNP
Point of Contact
danny.davis@iowacourts.gov, linda.defrancisco@iowacourts.gov
To Apply
Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.
Description
Questions
Job Description
Looking for an employer that contributes to the community? Consider the Iowa Judicial Branch! The Iowa Judicial Branch has an immediate opening for an IT Manager over Application Support to join our team. The Application Support Manager is responsible for overseeing the delivery and maintenance of application support services across the branch. This role ensures the effective operation of proprietary and desktop applications, coordinates with leadership on strategic initiatives, and leads a team of support professionals to deliver high-quality service to end users.
Hours: Monday-Friday, 8:00 a.m. – 4:30 p.m.
Location: Des Moines; required to be onsite
To Apply:Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.
All applicants must submit a cover letter, resume and complete the Iowa Judicial Branch Application for Employment. All three documents must be completed and included to be considered for this position.
To be successful in this position, you will need:
Extensive application support experience
Great communication, organizing, prioritizing, and multitasking skills
Strong leadership skills
Excellent written and oral communication skills
Ability to conduct and direct research into IT issues and products as required.
Ability to present ideas and communicate in both technical and user-friendly language
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional interpersonal skills, with a focus on relationship-building, listening, and questioning skills
Experience working in a team-oriented, collaborative environment.
Strong customer service orientation
Accurate and precise attention to detail
Goal-oriented, organized team player
Under the direct supervision of the Deputy Director of Information Technology, candidates will be responsible for overseeing the delivery and maintenance of application support services across the branch. This position will oversee end-user services including technical support for proprietary and desktop applications; manage incident and problem resolution processes, ensuring timely and effective responses; manage relationships with software vendors; direct research on emerging application technologies and recommend solutions; oversee management for software licensing and use; assist in the development and implementation of short- and long-term strategic plans; define business and system requirements for new technology implementations relating to application support operations; develop and document policies and procedures for application support operations.
What’s in it for YOU:
Collaborative, positive work environment
Talented and passionate team members that will help you grow and learn
Excellent benefits package
Paid holidays/vacation/sick leave
Iowa Public Employees’ Retirement System (IPERS) Retirement plan
Employee discount program
The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range. The pay range for this position is $76,980.80 to $122,990.40. Adjustments may be made if the successful applicant has relevant experience above minimum qualifications.
This is a non-merit position. Candidates must follow the instructions in the "To Apply" section.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Minimum Qualification Requirements
Associate’s degree in information technology, computer science, or a closely related field
Professional certification in an industry-recognized Information Technology field
Five (5) years of experience in computer science, or closely related field.
Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience. Supervisory experience is preferred.
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.
Yes
No
02
PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?
Yes
No
03
List any professional licenses you hold:
04
If you are an Internal Iowa Judicial Branch Candidate: Have you completed the Iowa Judicial Branch Leadership and Professional Development Certificate?
Yes
No
05
Please explain any gaps in your employment history?
06
Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.
07
What is your minimum salary requirement?
08
Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.
Yes, I consent
No
Required Question
Employer
State of Iowa
Agency
444 Judicial
Address
Iowa Judicial Branch Building
1111 E Court Ave
Des Moines, Iowa, 50319
Website
http://www.iowacourts.gov/
Apply
Please verify your email addressVerify Email