TopBuild
About Your Future with Distribution International
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.
Job Description
As a
Customer Service Representative (CSR) , you will be the frontline connection for both internal and external customers, delivering outstanding service by leveraging your knowledge of our products, programs, and internal resources. Based in a distribution branch setting, this role offers a dynamic mix of responsibilities across customer service, inside sales, warehouse operations, and administrative support.
This is an excellent opportunity for individuals looking to grow within a well-established organization. A background in industrial insulation, building materials, or the plumbing/HVAC industry is highly preferred.
Key Responsibilities Build and maintain strong customer relationships via phone, email, fax, and in-person interactions Receive and process sales calls, quote requests, and product orders through to delivery Take ownership of customer inquiries and provide timely, effective solutions Manage a high volume of customer inquiries while maintaining accuracy and professionalism Work independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously Quote, follow up, and track lost sales reports; expedite all customer orders and issues Collaborate with outside sales, purchasing, billing, warehouse, and management teams Maintain up-to-date knowledge of inventory levels, pricing, and product availability Coordinate delivery logistics and trucking routes to meet customer expectations Negotiate quotes and proposals with customers Support credit and receivables by contacting customers about late payments or invoicing issues and report status to the Accounts Receivable team Occasionally accompany sales representatives on client visits Handle product returns in accordance with company policy Arrange direct or expedited deliveries to resolve customer issues Process credit card transactions Assist with physical inventory and participate in regular cycle counts Perform light warehouse duties including forklift operation, picking, and packing orders Participate in special projects or tasks as assigned by management Qualifications & Skills
1-2 years of B2B sales or customer service experience, preferably in industrial distribution Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) Strong communication, organizational, multitasking, and time management abilities Excellent problem-solving and consultative skills Self-motivated and able to thrive in a fast-paced, team-oriented environment Basic math skills required - including addition, subtraction, multiplication, and division Ability to work with fractions (e.g., measuring, converting, or reading fractional values) Physical Requirements
Must be able to
tolerate exposure to fiberglass insulation , including airborne particles-PPE (personal protective equipment) will be provided
Work is primarily in an office setting and in a non-climate-controlled warehouse Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs May be required to climb ladders or step stools to access product shelving Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary) Reasonable accommodations can be made to support individuals with disabilities in performing essential job functions Your Benefits
We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:
Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence®: minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award
Compensation Range
$20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!
TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.
Job Description
As a
Customer Service Representative (CSR) , you will be the frontline connection for both internal and external customers, delivering outstanding service by leveraging your knowledge of our products, programs, and internal resources. Based in a distribution branch setting, this role offers a dynamic mix of responsibilities across customer service, inside sales, warehouse operations, and administrative support.
This is an excellent opportunity for individuals looking to grow within a well-established organization. A background in industrial insulation, building materials, or the plumbing/HVAC industry is highly preferred.
Key Responsibilities Build and maintain strong customer relationships via phone, email, fax, and in-person interactions Receive and process sales calls, quote requests, and product orders through to delivery Take ownership of customer inquiries and provide timely, effective solutions Manage a high volume of customer inquiries while maintaining accuracy and professionalism Work independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously Quote, follow up, and track lost sales reports; expedite all customer orders and issues Collaborate with outside sales, purchasing, billing, warehouse, and management teams Maintain up-to-date knowledge of inventory levels, pricing, and product availability Coordinate delivery logistics and trucking routes to meet customer expectations Negotiate quotes and proposals with customers Support credit and receivables by contacting customers about late payments or invoicing issues and report status to the Accounts Receivable team Occasionally accompany sales representatives on client visits Handle product returns in accordance with company policy Arrange direct or expedited deliveries to resolve customer issues Process credit card transactions Assist with physical inventory and participate in regular cycle counts Perform light warehouse duties including forklift operation, picking, and packing orders Participate in special projects or tasks as assigned by management Qualifications & Skills
1-2 years of B2B sales or customer service experience, preferably in industrial distribution Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) Strong communication, organizational, multitasking, and time management abilities Excellent problem-solving and consultative skills Self-motivated and able to thrive in a fast-paced, team-oriented environment Basic math skills required - including addition, subtraction, multiplication, and division Ability to work with fractions (e.g., measuring, converting, or reading fractional values) Physical Requirements
Must be able to
tolerate exposure to fiberglass insulation , including airborne particles-PPE (personal protective equipment) will be provided
Work is primarily in an office setting and in a non-climate-controlled warehouse Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs May be required to climb ladders or step stools to access product shelving Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary) Reasonable accommodations can be made to support individuals with disabilities in performing essential job functions Your Benefits
We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:
Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence®: minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award
Compensation Range
$20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!
TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.