Navy Federal Credit Union
Summer Associate Internship (Mortgage Correspondance Specalist)
Navy Federal Credit Union, Vienna, Virginia, United States, 22184
Overview
The Mortgage Correspondence team handles a variety of member support and operational tasks, including responding to NFO messages, Qualified Written Requests (QWRs), and member concerns. They manage mortgage statement processing, fulfill letter requests, and update Online Letter Writer (OLLW). Additionally, the team assists with remediation efforts, such as executing mail merge processes, to ensure accurate and timely communication with members.
Potential Project: The correspondence team generates statements after the 16th of each month, when late charges are applied. On the 18th (or prior business day), a mass billing sweep runs through MSP for accounts on auto draft (Bill Mode 6) or bill and receipt (Bill Mode 9), covering over half the portfolio. The next business day, multiple teams review a passport report to ensure no accounts were missed. Per CFPB guidelines, reconciliation must be completed within four business days after the grace period ends. This multi-team process presents opportunities for streamlining and improved efficiency.
The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.
Responsibilities
Identify potential issues with mortgage statements
Review and understand the Monthly Statement Sweep Calendaring process
Create a billing request via MSP
Review mass requests after sweep has run
Utilize OnDemand application
Review the P113 report and verify accuracy
Other duties as assigned
Qualifications
Resourceful and a critical thinker
Basic to Advanced understanding of mortgage documentation
Able to multitask using various systems
Ability to identify process improvements and support implementation
Intermediate to advance Excel skills
Advanced written and verbal communication skills
Advanced skill collaborating with various business areas
Ability to work independently and in a team environment
Ability to work effectively and efficiently with automated systems
Basic research, analytical, and problem-solving skills
Basic organizational, planning and time management skills
Basic skill maintaining accuracy with attention to detail and meeting deadlines
Basic skill interacting with staff, management, vendors, members diplomatically & tactfully
Hours: Monday – Friday 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2025 America's Best Large Employers
• Forbes® 2024 America's Best Employers for New Grads
• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For® 2025
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE® Companies That Care
• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 26803
The Mortgage Correspondence team handles a variety of member support and operational tasks, including responding to NFO messages, Qualified Written Requests (QWRs), and member concerns. They manage mortgage statement processing, fulfill letter requests, and update Online Letter Writer (OLLW). Additionally, the team assists with remediation efforts, such as executing mail merge processes, to ensure accurate and timely communication with members.
Potential Project: The correspondence team generates statements after the 16th of each month, when late charges are applied. On the 18th (or prior business day), a mass billing sweep runs through MSP for accounts on auto draft (Bill Mode 6) or bill and receipt (Bill Mode 9), covering over half the portfolio. The next business day, multiple teams review a passport report to ensure no accounts were missed. Per CFPB guidelines, reconciliation must be completed within four business days after the grace period ends. This multi-team process presents opportunities for streamlining and improved efficiency.
The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.
Responsibilities
Identify potential issues with mortgage statements
Review and understand the Monthly Statement Sweep Calendaring process
Create a billing request via MSP
Review mass requests after sweep has run
Utilize OnDemand application
Review the P113 report and verify accuracy
Other duties as assigned
Qualifications
Resourceful and a critical thinker
Basic to Advanced understanding of mortgage documentation
Able to multitask using various systems
Ability to identify process improvements and support implementation
Intermediate to advance Excel skills
Advanced written and verbal communication skills
Advanced skill collaborating with various business areas
Ability to work independently and in a team environment
Ability to work effectively and efficiently with automated systems
Basic research, analytical, and problem-solving skills
Basic organizational, planning and time management skills
Basic skill maintaining accuracy with attention to detail and meeting deadlines
Basic skill interacting with staff, management, vendors, members diplomatically & tactfully
Hours: Monday – Friday 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2025 America's Best Large Employers
• Forbes® 2024 America's Best Employers for New Grads
• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For® 2025
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE® Companies That Care
• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 26803