SERCO OF TEXAS - GULF COAST
Training and Development Specialist
SERCO OF TEXAS - GULF COAST, Houston, Texas, United States, 77246
Training and Development Specialist
Position Summary
As a Training and Development Specialist, you will play a crucial role in ensuring the smooth execution of our training programs. You will be responsible for assessing training needs, organizing training courses, coordinating with stakeholders and facilitating training sessions for both new hires and existing employees. Your primary objective will be to develop and implement effective training strategies that align with our organizational goals and objectives.
Key Responsibilities
Collaborate with department heads, Managers, Workforce Board Staff, and Operations Coordinators to identify training needs and objectives.
Coordinate training schedules and logistics, in collaboration with the Training Coordinator.
Facilitate training sessions, workshops, and seminars both in-person and virtually.
Develop training materials, presentations, and other resources to support learning objectives.
Evaluate training effectiveness and gather feedback from participants to make continuous improvements.
Manage and administer learning management systems ensuring content is up to date and accessible.
Monitor participant progress, track training metrics, and generate reports to measure the impact of training initiatives.
Continuously assess training effectiveness and make recommendations for improvements.
Stay up to date on policy, industry trends and best practices in training and development.
Travel Requirements Requires travel and employees must comply with the organization’s safe driving policy.
Qualifications
Bachelor's degree in Human Resources, Education, Business Administration, or related field.
Strong interpersonal and communication skills, with the ability to effectively train and connect with diverse audiences.
3-5 years of proven experience as a Training Specialist or similar role.
Strong facilitation, instructional design, and evaluation skills.
Strong organizational and multitasking skills with attention to detail.
Proficiency in LMS platforms and eLearning authoring tools (e.g. Articulate 360, Camtasia).
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in MS Office and learning management systems (LMS) experience with eLearning software including Adobe Captivate, Articulate 360, and Camtasia is a plus.
Proficiency in MS Office and learning management systems (LMS) experience with eLearning software including Adobe Captivate, Articulate 360, and Camtasia is a plus.
Ability to adapt to changing priorities and work effectively under pressure.
Presents self professionally and positively represents the agency.
Certification in training or instructional design (e.g., CPLP, CPTM) is a plus.
Must have a valid Texas Driver’s license.
Ability to work independently as well as collaboratively in a team environment.
Knowledge, Skills and Abilities
Passion for learning and curating high-quality learning experiences for all staff.
Key Deliverables:
T
raining Calendar:
Develop a training calendar outlining the schedule of training sessions for the next quarter. This calendar should include dates, times, locations, and topics for both new hire onboarding and ongoing employee development programs.
Training Materials Repository:
Create a centralized repository for training materials, including presentations, manuals, videos, and other resources. Organize these materials for easy access and distribution to trainers and participants.
Training Program Evaluation Plan:
Establish a plan for evaluating the effectiveness of training programs. Define key performance indicators (KPIs) and develop assessment tools such as surveys or quizzes to measure learning outcomes and participant satisfaction.
Stakeholder Engagement Strategy:
Engage with department heads, managers, and key stakeholders to gather input and feedback on training needs and priorities. Build relationships with internal stakeholders to ensure alignment of training initiatives with organizational goals.
Training Session Facilitation Guide:
Create a facilitation guide for trainers to ensure consistency and effectiveness in delivering training sessions. This guide should include tips for engaging participants, managing group dynamics, and addressing common challenges.
Feedback Mechanism Implementation:
Implement a feedback mechanism to gather feedback from participants after each training session. Establish a process for collecting, analyzing, and acting on feedback to continuously improve training content and delivery
Onboarding Training Plan:
Support and update the current onboarding plan for staff. Work with the Training Coordinator, stakeholders, and leadership to support continuous development and ensure a smooth transition into their roles.
Training Needs Assessment Report:
Conduct a comprehensive assessment of training needs across departments and roles within the organization. This report should identify gaps in skills and knowledge, as well as training priorities based on business objectives.
Start your SERCO of Texas interview now.
Click the Self-Interview link
for step-by-step directions. Please
review the full job description
before you begin.
Completing the self-interview counts as your fully submitted application.
https://app.willotalent.com/invite/gQEAOQ/
Key Responsibilities
Collaborate with department heads, Managers, Workforce Board Staff, and Operations Coordinators to identify training needs and objectives.
Coordinate training schedules and logistics, in collaboration with the Training Coordinator.
Facilitate training sessions, workshops, and seminars both in-person and virtually.
Develop training materials, presentations, and other resources to support learning objectives.
Evaluate training effectiveness and gather feedback from participants to make continuous improvements.
Manage and administer learning management systems ensuring content is up to date and accessible.
Monitor participant progress, track training metrics, and generate reports to measure the impact of training initiatives.
Continuously assess training effectiveness and make recommendations for improvements.
Stay up to date on policy, industry trends and best practices in training and development.
Travel Requirements Requires travel and employees must comply with the organization’s safe driving policy.
Qualifications
Bachelor's degree in Human Resources, Education, Business Administration, or related field.
Strong interpersonal and communication skills, with the ability to effectively train and connect with diverse audiences.
3-5 years of proven experience as a Training Specialist or similar role.
Strong facilitation, instructional design, and evaluation skills.
Strong organizational and multitasking skills with attention to detail.
Proficiency in LMS platforms and eLearning authoring tools (e.g. Articulate 360, Camtasia).
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in MS Office and learning management systems (LMS) experience with eLearning software including Adobe Captivate, Articulate 360, and Camtasia is a plus.
Proficiency in MS Office and learning management systems (LMS) experience with eLearning software including Adobe Captivate, Articulate 360, and Camtasia is a plus.
Ability to adapt to changing priorities and work effectively under pressure.
Presents self professionally and positively represents the agency.
Certification in training or instructional design (e.g., CPLP, CPTM) is a plus.
Must have a valid Texas Driver’s license.
Ability to work independently as well as collaboratively in a team environment.
Knowledge, Skills and Abilities
Passion for learning and curating high-quality learning experiences for all staff.
Key Deliverables:
T
raining Calendar:
Develop a training calendar outlining the schedule of training sessions for the next quarter. This calendar should include dates, times, locations, and topics for both new hire onboarding and ongoing employee development programs.
Training Materials Repository:
Create a centralized repository for training materials, including presentations, manuals, videos, and other resources. Organize these materials for easy access and distribution to trainers and participants.
Training Program Evaluation Plan:
Establish a plan for evaluating the effectiveness of training programs. Define key performance indicators (KPIs) and develop assessment tools such as surveys or quizzes to measure learning outcomes and participant satisfaction.
Stakeholder Engagement Strategy:
Engage with department heads, managers, and key stakeholders to gather input and feedback on training needs and priorities. Build relationships with internal stakeholders to ensure alignment of training initiatives with organizational goals.
Training Session Facilitation Guide:
Create a facilitation guide for trainers to ensure consistency and effectiveness in delivering training sessions. This guide should include tips for engaging participants, managing group dynamics, and addressing common challenges.
Feedback Mechanism Implementation:
Implement a feedback mechanism to gather feedback from participants after each training session. Establish a process for collecting, analyzing, and acting on feedback to continuously improve training content and delivery
Onboarding Training Plan:
Support and update the current onboarding plan for staff. Work with the Training Coordinator, stakeholders, and leadership to support continuous development and ensure a smooth transition into their roles.
Training Needs Assessment Report:
Conduct a comprehensive assessment of training needs across departments and roles within the organization. This report should identify gaps in skills and knowledge, as well as training priorities based on business objectives.
Start your SERCO of Texas interview now.
Click the Self-Interview link
for step-by-step directions. Please
review the full job description
before you begin.
Completing the self-interview counts as your fully submitted application.
https://app.willotalent.com/invite/gQEAOQ/