Lead AI Innovation & Engineering Strategy | Head of R&D at High-Growth SaaS Company
About the Role
Sera Systems is seeking a visionary Head of Research and Development to lead our engineering and product teams into the next era of AI-powered SaaS innovation. This is a hands-on leadership role for someone who thrives at the intersection of technical excellence, product strategy, and organizational scale .
You’ll own the full product and engineering lifecycle—from roadmap to release—while embedding AI-first thinking , modernizing legacy systems, and driving velocity across pods. Reporting directly to the CRO, you’ll help shape Sera into a category-defining platform for field service businesses.
What You’ll Do
- Set and execute the product + engineering roadmap aligned to company OKRs and customer impact.
- Lead technical strategy across Ruby on Rails, React, and modern architectures.
- Champion AI innovation , integrating LLMs, prompt engineering, and automation into workflows.
- Modernize legacy systems , driving modular, scalable, and AI-native architecture.
- Mentor and grow high-performing teams , including product managers and engineering leads.
- Own delivery rituals , sprint planning, architectural reviews, and product validation.
- Collaborate cross-functionally with GTM, CX, Design, and Executive leadership.
- Drive measurable outcomes , from product velocity to platform stability and business growth.
What You Bring
- 10+ years in full-stack SaaS engineering and product roles
- 5+ years in senior leadership (Head of Product/Engineering, CTO, etc.)
- 5+ years of hands-on Ruby on Rails experience
- 3+ years operationalizing AI/ML in commercial products
- Proven success launching products or overhauling systems that scaled revenue or unlocked new markets
- Experience in fast-paced environments (<100 employees)
- Strong communicator across technical and non-technical audiences
- Passion for building scalable, ethical, and explainable AI systems
Tech Stack & Tools
- Languages & Frameworks : Ruby on Rails, React, JavaScript/TypeScript, Golang
- DevOps : GitHub Actions, Docker, Kubernetes, AWS/GCP
- Testing : RSpec, Cypress, Selenium, Jest
- Monitoring : Datadog, New Relic, Sentry
- Collaboration : Jira, ClickUp, Confluence, Notion, Slack
- Security : Snyk, SonarQube, OWASP practices
Why Join Sera?
- Lead a high-impact transformation at a high-growth SaaS company
- Work directly with executive leadership to shape product and technical strategy
- Build and scale AI-native systems that solve real-world problems
- Join a culture of innovation, velocity, and continuous learning