Omni Houston Hotel
Director Of Rooms
The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Villa Management & Services and Guest Services. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes. Responsibilities: Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations (outsourced) along 4/5 star guidelines Ensure the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force Oversight of Villa Manager to ensure appropriate service, maintenance, cleanliness and proper accounting of related service fees according to the RMA. Excellence in appearance of all areas throughout the hotel Producing constant improvement in guest experience satisfaction metrics Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems Participate in weekly forecasting and scheduling activities Provide assistance in developing the annual hotel budget Prepare action plans as directed by management Daily reviews of operating outcomes (including corrective action if required) Maintaining high visibility with associates and guests Qualifications: Bachelor's degree or foreign equivalency recommended Must have previous experience in all aspects of the Rooms Division in a property of similar size or quality for a period of 3 or more years Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred Excellent verbal and written communication skills required Must demonstrate strong leadership skills and the ability to nurture managers-in-training Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Language Skills: Ability communicate effectively and professionally with associates, guests, leaders and other stakeholders. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Work Environment: While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and vibration. The noise level in the work environment is usually loud. Salary Range: $135,000 - $150,000 Omni Hotels & Resorts is an equal opportunity employer - vets/disability.
The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Villa Management & Services and Guest Services. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes. Responsibilities: Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations (outsourced) along 4/5 star guidelines Ensure the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force Oversight of Villa Manager to ensure appropriate service, maintenance, cleanliness and proper accounting of related service fees according to the RMA. Excellence in appearance of all areas throughout the hotel Producing constant improvement in guest experience satisfaction metrics Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems Participate in weekly forecasting and scheduling activities Provide assistance in developing the annual hotel budget Prepare action plans as directed by management Daily reviews of operating outcomes (including corrective action if required) Maintaining high visibility with associates and guests Qualifications: Bachelor's degree or foreign equivalency recommended Must have previous experience in all aspects of the Rooms Division in a property of similar size or quality for a period of 3 or more years Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred Excellent verbal and written communication skills required Must demonstrate strong leadership skills and the ability to nurture managers-in-training Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Language Skills: Ability communicate effectively and professionally with associates, guests, leaders and other stakeholders. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Work Environment: While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and vibration. The noise level in the work environment is usually loud. Salary Range: $135,000 - $150,000 Omni Hotels & Resorts is an equal opportunity employer - vets/disability.