Veterinary Client Service Representative

Description Position at Saint Francis Veterinary Center of South Jersey (Woolwich) Veterinary Client Service RepresentativeFull-Time, 3 12-hour Shifts (including rotating weekends)Woolwich Township, New JerseySaint Francis Veterinary Center of South Jersey is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community. At Saint Francis Veterinary Center of South Jersey, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources. About You As a Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. The CSR is responsible for providing office support including greeting clients and patients, appointment scheduling, preparing medical records, answering and directing incoming phone calls, ensuring the lobby and front of the clinic are clean and welcoming, presenting and processing financial options and balancing payments. Strong client service skills are crucial as Client Service Representatives are the initial point of contact for clients.Experience & Skills Requirements: High School Diploma or equivalent; additional education a plus!Previous experience in a veterinary setting strongly preferredPrevious experience in a client service role preferredPrevious experience in a medical clinic preferredStrong communication and interpersonal skills requiredAbility to multitask, prioritize and remain calm in a busy environmentComfortable using computers and handling sensitive materialMust possess a genuine love for animals and a commitment to client education and satisfactoinRole Responsibilities: Maintain a warm and welcoming environment for both clients and patients alikeUtilize a multiline phone system, accurately direct callsAnswer client inquiries to the best of your abilityMaintain a clear and concise medical record, documenting payments, client communications and moreProcess payment and balance accountsCommunicate efficiently and professionally with clients, technicians, assistants, doctors and other staff membersAbout the Hospital At Saint Francis Veterinary Center of South Jersey, we provide primary and urgent care to dogs and cats in Gloucester County and the surrounding areas. We also offer dentistry. We are proud to be accredited by the AAHA and certified as a Cat-Friendly practice. We have been proudly serving as Delaware Valley's veterinary hospital since 1986.We are open Monday - Sunday from 8 am to 8 pmServing Gloucester County, Woolwich, PhiladelphiaBenefits - our care in action Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members: Competitive pay401(k) with employer matchMental health resources, including 24/7 access to Lyra HealthPaid parental leavePurr-ental leave for when you adopt a petEmployer-sponsored childcare and elder carePersonalized care for every family-forming journeyDiscretionary funds and FREE CE coursesPet perks and veterinary service discountsStudent loan management tools and assistanceProvide your best care with more bridges and less barriers. We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease. Support for you is as vital as the support you provide. You'll Thrive With Us At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through: Our vast, diverse, and free library of continuing education courses - ThriveULive, virtual interactive workshops to develop valuable leadership skillsA program to designed to teach you the fundamentals of running a pet hospitalScholarship opportunities and tuition reimbursementMove into any specialty, hospital type, or environment - across the nation.Leadership training for a thriving and long career in the veterinary profession. Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $19/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. About Thrive Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities. We believe that supporting our people is the key to helping pets thrive through every stage of life. Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support. At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.