Trailborn
Overview
The Front Desk Supervisor will oversee the daily operations of our hotel's front desk. The successful candidate will be responsible for ensuring exceptional customer service, supervising the front desk staff, and maintaining accurate records of all transactions. As the Front Desk Supervisor, you will play a critical role in ensuring the smooth and efficient operation of our hotel. Position
Front Desk Supervisor Rate of Pay
$20.00 - $22.00 per hour Employee Category
Full Time About Our Values
We believe in GETMY Best Guide, Excellence, Together, Magic, and Yes. Essential Functions Oversee the daily operations of the front desk, ensuring exceptional customer service is provided to all guests. Supervise and train front desk staff, ensuring they are knowledgeable about hotel services, amenities, and local attractions. Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments. Resolve guest complaints and issues in a timely and professional manner. Collaborate with other hotel departments to ensure a seamless guest experience.
Qualifications
Minimum Qualifications 2+ years of experience in a front office or hotel supervisory role Excellent communication and interpersonal skills Strong leadership abilities with proven team supervision experience Proficiency in Microsoft Office and basic computer skills Ability to work flexible hours, including weekends and holidays
Preferred Qualifications Previous experience in customer service or hospitality Familiarity with hotel reservation systems Experience in a luxury hotel or resort setting Fluency in a second language, preferably Spanish Certification in hotel management or a related field
Core Competencies
Professionalism, integrity, and the ability to follow instructions with thorough follow-up Ability to understand and convey both oral and written communications clearly Strong attention to detail, sound reasoning, and effective multitasking/prioritization skills
Physical Requirements
Must be able to remain upright and able to continuously move on a firm surface for an 810-hour shift. Must be able to move at least 20 pounds up to 5 feet high without another person's aid. Must be able to assist guests with luggage and set up event rooms.
Benefits
Company Benefits and Perks for Full-Time employees include medical, dental, vision, 401(k), paid time off, sick time, employee dining discounts, and employee marketplace discounts. Availability of benefits may vary by location. Schedule
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality on any day at any hour, including evenings, weekends, and holidays. Note
The statements in this description are not intended to be all-inclusive. Responsibilities and criteria may be modified or expanded over time without notice. #J-18808-Ljbffr
The Front Desk Supervisor will oversee the daily operations of our hotel's front desk. The successful candidate will be responsible for ensuring exceptional customer service, supervising the front desk staff, and maintaining accurate records of all transactions. As the Front Desk Supervisor, you will play a critical role in ensuring the smooth and efficient operation of our hotel. Position
Front Desk Supervisor Rate of Pay
$20.00 - $22.00 per hour Employee Category
Full Time About Our Values
We believe in GETMY Best Guide, Excellence, Together, Magic, and Yes. Essential Functions Oversee the daily operations of the front desk, ensuring exceptional customer service is provided to all guests. Supervise and train front desk staff, ensuring they are knowledgeable about hotel services, amenities, and local attractions. Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments. Resolve guest complaints and issues in a timely and professional manner. Collaborate with other hotel departments to ensure a seamless guest experience.
Qualifications
Minimum Qualifications 2+ years of experience in a front office or hotel supervisory role Excellent communication and interpersonal skills Strong leadership abilities with proven team supervision experience Proficiency in Microsoft Office and basic computer skills Ability to work flexible hours, including weekends and holidays
Preferred Qualifications Previous experience in customer service or hospitality Familiarity with hotel reservation systems Experience in a luxury hotel or resort setting Fluency in a second language, preferably Spanish Certification in hotel management or a related field
Core Competencies
Professionalism, integrity, and the ability to follow instructions with thorough follow-up Ability to understand and convey both oral and written communications clearly Strong attention to detail, sound reasoning, and effective multitasking/prioritization skills
Physical Requirements
Must be able to remain upright and able to continuously move on a firm surface for an 810-hour shift. Must be able to move at least 20 pounds up to 5 feet high without another person's aid. Must be able to assist guests with luggage and set up event rooms.
Benefits
Company Benefits and Perks for Full-Time employees include medical, dental, vision, 401(k), paid time off, sick time, employee dining discounts, and employee marketplace discounts. Availability of benefits may vary by location. Schedule
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality on any day at any hour, including evenings, weekends, and holidays. Note
The statements in this description are not intended to be all-inclusive. Responsibilities and criteria may be modified or expanded over time without notice. #J-18808-Ljbffr