ClearanceJobs
Datacenter Incident Monitoring Analyst
Peraton is currently seeking to hire a DataCenter Incident Monitoring Analyst. Location: Onsite in Kansas City, Missouri; Night Shift Overview: We are seeking a DataCenter Incident Monitoring Analyst to provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations. Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements. Responsibilities include: Provide leadership and technical expertise to support operations of 24x7 DataCenter Incident Monitoring capability supporting System Administrators with hosting in the USMC enterprise application hosting environments; Responsible for IT service management activities including incident, event management activities supporting enterprise hycloud data centers Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions. Monitor and manage datacenter systems to ensure operation, reporting of anomalies, coordinate Tier 3 staff response in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment. Maintain knowledge and communicate status of the datacenter environments including providing reporting and updates as needed Support training and development of more junior staff on datacenter-specific technologies and processes Qualifications: Basic Qualifications:
BA/BS and a minimum of 2 years of experience; or high school and 6 years. Experience and ability to triage incidents and events for effective resolution. Experience with Active Directory account and server management and monitoring. Experience preparing documentation and briefings for leadership in a concise and effective manner. Experience with server administration: Microsoft Windows Server, Red Hat Linux (RHEL), SharePoint. Experience with monitoring and management tools such as vCenter, vSphere, VMWare VRealize Operations Manager, LogInsight, Network Insight. Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto). Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management. Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor and train newly assigned staff. Demonstrated customer service capabilities and focus. Demonstrated ability to work with a virtual team across locations including coordination, collaboration and effective communication using synchronous and asynchronous tools and techniques. Experience with enterprise/datacenter Service Desk Operations including use of a service management tool (Remedy/Helix preferred). ITIL training OR certification (within 30 days of start). IAT II Certification. U.S. citizenship required. Active DoD Secret security clearance. Preferred Qualifications:
AWS or Azure Certification or Training. VMWare Certification or Training. Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors. Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Peraton is currently seeking to hire a DataCenter Incident Monitoring Analyst. Location: Onsite in Kansas City, Missouri; Night Shift Overview: We are seeking a DataCenter Incident Monitoring Analyst to provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations. Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements. Responsibilities include: Provide leadership and technical expertise to support operations of 24x7 DataCenter Incident Monitoring capability supporting System Administrators with hosting in the USMC enterprise application hosting environments; Responsible for IT service management activities including incident, event management activities supporting enterprise hycloud data centers Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions. Monitor and manage datacenter systems to ensure operation, reporting of anomalies, coordinate Tier 3 staff response in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment. Maintain knowledge and communicate status of the datacenter environments including providing reporting and updates as needed Support training and development of more junior staff on datacenter-specific technologies and processes Qualifications: Basic Qualifications:
BA/BS and a minimum of 2 years of experience; or high school and 6 years. Experience and ability to triage incidents and events for effective resolution. Experience with Active Directory account and server management and monitoring. Experience preparing documentation and briefings for leadership in a concise and effective manner. Experience with server administration: Microsoft Windows Server, Red Hat Linux (RHEL), SharePoint. Experience with monitoring and management tools such as vCenter, vSphere, VMWare VRealize Operations Manager, LogInsight, Network Insight. Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto). Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management. Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor and train newly assigned staff. Demonstrated customer service capabilities and focus. Demonstrated ability to work with a virtual team across locations including coordination, collaboration and effective communication using synchronous and asynchronous tools and techniques. Experience with enterprise/datacenter Service Desk Operations including use of a service management tool (Remedy/Helix preferred). ITIL training OR certification (within 30 days of start). IAT II Certification. U.S. citizenship required. Active DoD Secret security clearance. Preferred Qualifications:
AWS or Azure Certification or Training. VMWare Certification or Training. Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors. Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.