LabCorp
Enterprise Desktop Support Technician
LabCorp, Burlington, North Carolina, United States, 27215
Enterprise Desktop Support Technician
Labcorp is hiring an Enterprise Desktop Support Technician. This person will support the Burlington, NC location as well as other labs. The ideal candidate will have prior experience with providing Tier 2 support in enterprise level environments. This position will report to the IT Supervisor, Desktop Support. The qualified candidate will work onsite five days a week, Monday through Friday. Responsibilities
Provide Tier 2 support for computer systems. Routinely provide Desktop Support assistance to Labcorp employees which includes but is not limited to the installation and troubleshooting of PC based software applications and networked PC Systems in a Microsoft Windows networked environment. Routinely provide support for multi-function printing and scanning devices in a networked environment. Provide end user support for Apple Macintosh devices. Provide end user support for corporately managed mobility devices which includes but is not limited to PDA, tablet computers and smart phone devices. Establish and troubleshoot network connectivity for end user devices connected to local Ethernet, Wi-Fi and third-party broadband networks. Create and maintain documentation for software applications and hardware systems. Participate as a member of a project team and complete assigned tasks. Create and update service records according to departmental procedures. Project work as assigned. Experience
Strong knowledge of the Windows desktop operating system environment as well as PC applications such as MS Office is required. 2-3 years of experience in a computer support role with knowledge of computing hardware, software, voice/data cabling, and/or desktop implementation/support preferred. Knowledge of or experience with moves, adds, changes, etc., and voice/phone system support desired. Experience supporting Apple Macintosh laptops desired. Current or previous Labcorp experience preferred. Requirements
This position is onsite five days a week. This is not a remote or hybrid position. 2-3 years of experience supporting Windows desktops and laptops. Experience addressing escalations from support team. Experience developing and implementing training for support team and company staff in workstation and software usage and other tasks where required. Experience troubleshooting and resolving software and hardware issues, and installing / replacing hardware on desktop PCs. Experience installing software, patches, updates on Desktops and Laptops. Experience troubleshooting basic network, software, and printing problems. Experience administering Microsoft Active Directory. Knowledge of TCP/IP networks. Microsoft Office suite. Basic knowledge of Outlook. Exceptional Customer Service Experience. Physical networking (Ethernet cabling, telecom, patch panels) a plus. Experience support Apple Macintosh laptops is desired. MCSA / MCSE / MCITP certifications, training, or relative experience is desirable. Strong written and verbal communication skills. Keen problem solving and analytical skills. Excellent customer focus and orientation. Proven soft skills (courtesy and conflict management) Multi-tasking proficiency. Detail-oriented and organized workflow. Ability to troubleshoot independently and efficiently to meet service level agreements. Proven team player. Flexible to working as business needs require. Good interpersonal skills. Education
Associate's Degree or equivalent experience in Information Technology required MCITP - Microsoft Certified IT Professional preferred Application Window closes 9/27/2025. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Labcorp is hiring an Enterprise Desktop Support Technician. This person will support the Burlington, NC location as well as other labs. The ideal candidate will have prior experience with providing Tier 2 support in enterprise level environments. This position will report to the IT Supervisor, Desktop Support. The qualified candidate will work onsite five days a week, Monday through Friday. Responsibilities
Provide Tier 2 support for computer systems. Routinely provide Desktop Support assistance to Labcorp employees which includes but is not limited to the installation and troubleshooting of PC based software applications and networked PC Systems in a Microsoft Windows networked environment. Routinely provide support for multi-function printing and scanning devices in a networked environment. Provide end user support for Apple Macintosh devices. Provide end user support for corporately managed mobility devices which includes but is not limited to PDA, tablet computers and smart phone devices. Establish and troubleshoot network connectivity for end user devices connected to local Ethernet, Wi-Fi and third-party broadband networks. Create and maintain documentation for software applications and hardware systems. Participate as a member of a project team and complete assigned tasks. Create and update service records according to departmental procedures. Project work as assigned. Experience
Strong knowledge of the Windows desktop operating system environment as well as PC applications such as MS Office is required. 2-3 years of experience in a computer support role with knowledge of computing hardware, software, voice/data cabling, and/or desktop implementation/support preferred. Knowledge of or experience with moves, adds, changes, etc., and voice/phone system support desired. Experience supporting Apple Macintosh laptops desired. Current or previous Labcorp experience preferred. Requirements
This position is onsite five days a week. This is not a remote or hybrid position. 2-3 years of experience supporting Windows desktops and laptops. Experience addressing escalations from support team. Experience developing and implementing training for support team and company staff in workstation and software usage and other tasks where required. Experience troubleshooting and resolving software and hardware issues, and installing / replacing hardware on desktop PCs. Experience installing software, patches, updates on Desktops and Laptops. Experience troubleshooting basic network, software, and printing problems. Experience administering Microsoft Active Directory. Knowledge of TCP/IP networks. Microsoft Office suite. Basic knowledge of Outlook. Exceptional Customer Service Experience. Physical networking (Ethernet cabling, telecom, patch panels) a plus. Experience support Apple Macintosh laptops is desired. MCSA / MCSE / MCITP certifications, training, or relative experience is desirable. Strong written and verbal communication skills. Keen problem solving and analytical skills. Excellent customer focus and orientation. Proven soft skills (courtesy and conflict management) Multi-tasking proficiency. Detail-oriented and organized workflow. Ability to troubleshoot independently and efficiently to meet service level agreements. Proven team player. Flexible to working as business needs require. Good interpersonal skills. Education
Associate's Degree or equivalent experience in Information Technology required MCITP - Microsoft Certified IT Professional preferred Application Window closes 9/27/2025. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.