Shamin Hotels
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FRONT DESK SUPERVISOR
role at
Shamin Hotels 2 weeks ago Be among the first 25 applicants Join to apply for the
FRONT DESK SUPERVISOR
role at
Shamin Hotels This range is provided by Shamin Hotels. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$21.00/hr - $22.00/hr Job Title:
Front Desk Supervisor
Company:
Shamin Hotels
Position Title:
Front Desk Supervisor
Reports To:
General Manager
Department:
Operations
Employment Type:
Full-Time
Job Summary:
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and assisting in the training and development of front desk associates. This role requires strong leadership, problem-solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.
Key Responsibilities:
Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
Assist with the check-in and check-out process, ensuring accuracy and efficiency.
Train and mentor front desk associates to uphold high service standards.
Monitor room availability, reservations, and rates to maximize occupancy and revenue.
Handle guest complaints and resolve issues to ensure guest satisfaction.
Oversee cash handling procedures, billing, and financial transactions at the front desk.
Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
Enforce safety and security procedures to protect guests and staff.
Assist in scheduling and managing front desk team members shifts.
Ensure compliance with hotel brand standards and operational policies.
Top Requirements:
T eam Up: Be Golden, Collaborate and Help Others Succeed.
O wn It: Be a role model, Embrace Responsibility and Keep Learning.
P assionately Serve: Be Positive, Care Deeply and Create Memories. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at Shamin Hotels by 2x Sign in to set job alerts for Front Desk Supervisor roles.
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
FRONT DESK SUPERVISOR
role at
Shamin Hotels 2 weeks ago Be among the first 25 applicants Join to apply for the
FRONT DESK SUPERVISOR
role at
Shamin Hotels This range is provided by Shamin Hotels. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$21.00/hr - $22.00/hr Job Title:
Front Desk Supervisor
Company:
Shamin Hotels
Position Title:
Front Desk Supervisor
Reports To:
General Manager
Department:
Operations
Employment Type:
Full-Time
Job Summary:
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and assisting in the training and development of front desk associates. This role requires strong leadership, problem-solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.
Key Responsibilities:
Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
Assist with the check-in and check-out process, ensuring accuracy and efficiency.
Train and mentor front desk associates to uphold high service standards.
Monitor room availability, reservations, and rates to maximize occupancy and revenue.
Handle guest complaints and resolve issues to ensure guest satisfaction.
Oversee cash handling procedures, billing, and financial transactions at the front desk.
Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
Enforce safety and security procedures to protect guests and staff.
Assist in scheduling and managing front desk team members shifts.
Ensure compliance with hotel brand standards and operational policies.
Top Requirements:
T eam Up: Be Golden, Collaborate and Help Others Succeed.
O wn It: Be a role model, Embrace Responsibility and Keep Learning.
P assionately Serve: Be Positive, Care Deeply and Create Memories. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Hospitality Referrals increase your chances of interviewing at Shamin Hotels by 2x Sign in to set job alerts for Front Desk Supervisor roles.
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr