Shepard Exposition Services
Salesforce Administrator
We are seeking a detail-oriented and proactive Salesforce Administrator to support and enhance our Salesforce environment. The Salesforce Administrator will play a key role in ensuring our users receive excellent support while also driving efficiency and scalability in our Salesforce platform. This hybrid role will require presence at a Shepard hub office on a regular basis and is only open to candidates living within 45 miles of a hub location. This position is split between 50% support responsibilities (e.g., user assistance, troubleshooting, and case resolution) and 50% system administration/enhancement (e.g., configuration, automation, reporting, and process improvement). Support (50%) Act as the first point of contact for Salesforce-related issues, providing timely and effective resolution. Manager and prioritize incoming support requests, ensuring service-level agreements (SLAs) are met. Troubleshoot system errors, data issues, and user access problems. Provide hands-on training and guidance to users on Salesforce functionality and best practices. Create and maintain knowledge base articles and training resources to empower end users. Collaborate with IT and business teams to escalate issues requiring development or vendor support. Administration and Enhancements (50%) Perform standard Salesforce administration tasks, including user setup, role management, permissions, and security settings. Configure and maintain objects, fields, workflows, page layouts, record types, and validation rules. Develop and maintain reports and dashboards to support business decision-making. Work with business stakeholders to gather requirements and translate them into Salesforce solutions. Support release management, including testing, documentation, and deployment of new features. Partner with vendors and internal teams to ensure system stability and scalability. Maintain data integrity through regular audits, de-duplication, and updates. Communicates the strategy for Salesforce applications companywide.
We are seeking a detail-oriented and proactive Salesforce Administrator to support and enhance our Salesforce environment. The Salesforce Administrator will play a key role in ensuring our users receive excellent support while also driving efficiency and scalability in our Salesforce platform. This hybrid role will require presence at a Shepard hub office on a regular basis and is only open to candidates living within 45 miles of a hub location. This position is split between 50% support responsibilities (e.g., user assistance, troubleshooting, and case resolution) and 50% system administration/enhancement (e.g., configuration, automation, reporting, and process improvement). Support (50%) Act as the first point of contact for Salesforce-related issues, providing timely and effective resolution. Manager and prioritize incoming support requests, ensuring service-level agreements (SLAs) are met. Troubleshoot system errors, data issues, and user access problems. Provide hands-on training and guidance to users on Salesforce functionality and best practices. Create and maintain knowledge base articles and training resources to empower end users. Collaborate with IT and business teams to escalate issues requiring development or vendor support. Administration and Enhancements (50%) Perform standard Salesforce administration tasks, including user setup, role management, permissions, and security settings. Configure and maintain objects, fields, workflows, page layouts, record types, and validation rules. Develop and maintain reports and dashboards to support business decision-making. Work with business stakeholders to gather requirements and translate them into Salesforce solutions. Support release management, including testing, documentation, and deployment of new features. Partner with vendors and internal teams to ensure system stability and scalability. Maintain data integrity through regular audits, de-duplication, and updates. Communicates the strategy for Salesforce applications companywide.