NTT DATA North America
Desktop Support Technician
role at
NTT DATA North America We are currently seeking a Desktop Support Technician to join our team in Wallingford, Connecticut (US-CT), United States (US). Overview Responsibilities On-site integration of company and multi-vendor systems solutions, including hardware, software, networking products and operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. This position will be a client-based position. Diagnoses and troubleshoots Level 2 problems encountered with personal computer hardware, software and peripherals. Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction. Coordinates user requests with external vendors per policies and procedures. Handles problems that the first-tier of help desk support is unable to resolve. Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up.
Essentials
End user support and work on tickets Coordination between onsite and offshore for user problems to help resolve issues Imaging Laptops and Desktops for new users Workstation moves within and across buildings Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades) 3rd Party vendor coordination for Application Support and Printers Meeting Rooms and Conference room setups (IT related only) Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades Availability and Support during outages and maintenance windows
Basic Qualifications
3+ years desktop/technical support experience
Additional Skills
A+ Certification Windows 11 experience is a plus Desktop Management-Desktop Administration Experience White Glove/VIP support experience Must have a proven customer service background Knowledgeable of Windows Operating System environment Must be able to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift and move Enterprise and Client technology hardware in our customer environments Excellent interpersonal skills and ability to work collaboratively in a team environment Basic customer interaction skills Strong troubleshooting skills
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavours to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA North America by 2x #J-18808-Ljbffr
role at
NTT DATA North America We are currently seeking a Desktop Support Technician to join our team in Wallingford, Connecticut (US-CT), United States (US). Overview Responsibilities On-site integration of company and multi-vendor systems solutions, including hardware, software, networking products and operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. This position will be a client-based position. Diagnoses and troubleshoots Level 2 problems encountered with personal computer hardware, software and peripherals. Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction. Coordinates user requests with external vendors per policies and procedures. Handles problems that the first-tier of help desk support is unable to resolve. Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up.
Essentials
End user support and work on tickets Coordination between onsite and offshore for user problems to help resolve issues Imaging Laptops and Desktops for new users Workstation moves within and across buildings Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades) 3rd Party vendor coordination for Application Support and Printers Meeting Rooms and Conference room setups (IT related only) Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades Availability and Support during outages and maintenance windows
Basic Qualifications
3+ years desktop/technical support experience
Additional Skills
A+ Certification Windows 11 experience is a plus Desktop Management-Desktop Administration Experience White Glove/VIP support experience Must have a proven customer service background Knowledgeable of Windows Operating System environment Must be able to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift and move Enterprise and Client technology hardware in our customer environments Excellent interpersonal skills and ability to work collaboratively in a team environment Basic customer interaction skills Strong troubleshooting skills
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavours to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA North America by 2x #J-18808-Ljbffr