Omni Houston Hotel
Front Office Supervisor
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed. Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas To be experienced with various guest scenarios Ability to count and disburse money To be familiar with all technical equipment related to the Front Desk To understand the influence and importance of all departments on the Front Desk Must be able to perform all positions in the Front Office department Responsible for the training of new associates Understand all radio codes and emergency procedures Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager Qualifications
1-2 years of full-service hotel experience at a supervisor level is required Previous customer service experience Previous cash handling experience Ability to clearly communicate (verbal and written) in English with guests, associates and vendors Ability to stand for 8 hour shift Must be able to work a flexible schedule to include nights, holidays and weekends Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed. Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas To be experienced with various guest scenarios Ability to count and disburse money To be familiar with all technical equipment related to the Front Desk To understand the influence and importance of all departments on the Front Desk Must be able to perform all positions in the Front Office department Responsible for the training of new associates Understand all radio codes and emergency procedures Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager Qualifications
1-2 years of full-service hotel experience at a supervisor level is required Previous customer service experience Previous cash handling experience Ability to clearly communicate (verbal and written) in English with guests, associates and vendors Ability to stand for 8 hour shift Must be able to work a flexible schedule to include nights, holidays and weekends Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)