Service BDC Agent - Mercedes-Benz of Manchester

Overview: Service Business Development Center (BDC) AgentMercedes-Benz of Manchester | A Group 1 Automotive DealershipMercedes-Benz of Manchester, part of the rapidly growing Group 1 Automotive family, is looking to add a Service Business Development Center (BDC) Agent to our Service Team.What We OfferCompetitive compensationHealth, Dental, and Vision InsuranceLife and Disability Insurance401(k) with company matchPaid vacation and holidaysEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional, supportive work environmentOngoing job training and advancement opportunitiesResponsibilities and DutiesEfficient and accurate work in accordance with dealership and factory standardsMaintain an organized areaAnswering switchboard phonesSoft transferring incoming callsCommunicate directly with service advisors, and clients regarding the status of the service workGeneral computer tasksRespond to incoming client request emailsFollow up with clients after serviceFiling (Service Repair Orders, Parts Counter Tickets, Car Deal Files, and Hard Copies)Adhere to our values: Integrity, Transparency, Professionalism and TeamworkAppointment schedulingRegular attendance consistent with company attendance policyQualificationsAuto dealership Internet or Business Development Center (BDC) experience is a plus!Superior communication and customer service skillsSolid working knowledge of the InternetMaintaining a positive, can-do attitudeHigh School Diploma or equivalentPre-employment Requirements:All applicants must successfully complete background checks, a motor vehicle record (MVR) check, and drug screening.Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.To learn more about our company, visit www.group1auto.com.Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.IND4