VCA
Overview
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Responsibilities
Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. Five Principles and Leadership
Five Principals: Quality; Responsibility; Mutuality; Efficiency; Freedom. Leadership: Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening. Functional: Preventative care and OWPs; Communication Skills; Client Service Skills; Priority Setting; Time Management. Capabilities and Experience (CAN DO)
Ability to multi-task manages multiple tasks at one time and maintains accuracy under distraction. Communication skills fluent English, strong written and verbal communication. Organizational ability systematic and orderly, able to create order from chaos. Problem solving identifies, analyzes and translates problems into practical solutions. Client service skills delivers attentive, courteous, informative service. Intellectual ability follows instructions and can provide directions. Mathematical ability basic arithmetic and unit conversion. Computer skills proficient with Microsoft Word, Excel, Access, Outlook, etc. Attitudes (WILLDO)
Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency. Special Working Conditions
Long periods at a computer; able to work weekends and evenings; sometimes more than 40 hours per week. Ability to work around animals; ability to stand, walk, bend and lift up to 50 pounds; good hand-eye coordination and vision. Environment may include exposure to pets, anesthesia, radiation, biological hazards and medications. Experience, Education and/or Training
High School Diploma or equivalent preferred. Must be at least 18 to perform duties involving radiography. One year related experience with customer service preferred. Medical background or veterinary/healthcare terminology training preferred. Compensation and Benefits
The pay range for this role is $16.93 - $21.63 Hourly. The pay range reflects a general hiring range and may vary by location, experience, skill level and education. Comprehensive total rewards package including health, wellness and financial benefits. Health, dental and vision insurance; retirement plans with company match; student debt relief program for full-time DVMs; paid time off and holidays; mental health resources; life insurance; disability; FSA and HSA plans; parental leave; continuing education allowance; backup care and family support resources; fertility and family building support; and more. Three Free Optimum Wellness Plans for Pets and exclusive discounts on products and services. About Banfield: Banfield is a community of caring people dedicated to a better world for pets. We strive for an inclusive environment and the well-being of our associates. #J-18808-Ljbffr
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Responsibilities
Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. Five Principles and Leadership
Five Principals: Quality; Responsibility; Mutuality; Efficiency; Freedom. Leadership: Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening. Functional: Preventative care and OWPs; Communication Skills; Client Service Skills; Priority Setting; Time Management. Capabilities and Experience (CAN DO)
Ability to multi-task manages multiple tasks at one time and maintains accuracy under distraction. Communication skills fluent English, strong written and verbal communication. Organizational ability systematic and orderly, able to create order from chaos. Problem solving identifies, analyzes and translates problems into practical solutions. Client service skills delivers attentive, courteous, informative service. Intellectual ability follows instructions and can provide directions. Mathematical ability basic arithmetic and unit conversion. Computer skills proficient with Microsoft Word, Excel, Access, Outlook, etc. Attitudes (WILLDO)
Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency. Special Working Conditions
Long periods at a computer; able to work weekends and evenings; sometimes more than 40 hours per week. Ability to work around animals; ability to stand, walk, bend and lift up to 50 pounds; good hand-eye coordination and vision. Environment may include exposure to pets, anesthesia, radiation, biological hazards and medications. Experience, Education and/or Training
High School Diploma or equivalent preferred. Must be at least 18 to perform duties involving radiography. One year related experience with customer service preferred. Medical background or veterinary/healthcare terminology training preferred. Compensation and Benefits
The pay range for this role is $16.93 - $21.63 Hourly. The pay range reflects a general hiring range and may vary by location, experience, skill level and education. Comprehensive total rewards package including health, wellness and financial benefits. Health, dental and vision insurance; retirement plans with company match; student debt relief program for full-time DVMs; paid time off and holidays; mental health resources; life insurance; disability; FSA and HSA plans; parental leave; continuing education allowance; backup care and family support resources; fertility and family building support; and more. Three Free Optimum Wellness Plans for Pets and exclusive discounts on products and services. About Banfield: Banfield is a community of caring people dedicated to a better world for pets. We strive for an inclusive environment and the well-being of our associates. #J-18808-Ljbffr