Astrana Health, Inc.
Broker Relations Specialist
Department:
Market Ops - APC
Employment Type:
Full Time
Location:
9700 Flair Drive, El Monte, CA 91731
Reporting To:
Connie Li
Compensation:
$69,000 - $75,000 / year
Description
Job Title: Broker Relations Specialist Department: Market Ops - APC
About the Role: We are seeking a driven Broker Relations Specialist responsible for the oversight, training, events, and servicing of the broker distribution channel supporting the LA County market and IPAs under Astrana. This role focuses on cultivating and growing relationships with IPAs' network of general agencies, FMOs, and independent brokers.
What You'll Do Develop trusted relationships and maintain open communication lines with agencies, independent brokers, and other stakeholders through in-person visits, emails, and phone calls to achieve enrollment targets. Expand the broker channel by identifying and cultivating relationships with new agencies and brokers. Lead and facilitate regular broker events, training sessions, and IPA updates. Resolve broker quality issues to ensure high-quality representation of Astrana Health; ensure brokers use current marketing materials and collateral. Provide reporting on new business opportunities and field issues (e.g., network, claims, customer service, marketing). Collaborate cross-functionally with internal departments and actively support the achievement of Astrana Health's vision and mission. Perform other duties as assigned by department leaders. Qualifications
Bachelor's degree or equivalent experience in the healthcare business, or a related field preferred Minimum of 2-3 years of experience in Business Development/Brokers Network, or a similar role within the healthcare industry Bilingual preferred (English and Spanish) Understanding of Managed Care and Global Risk preferred Strong presentation skills to effectively address diverse audiences Strong organizational skills, including written and verbal communication skills Must be able to frequently travel to designated service regions as required. Proficient computer skills and Microsoft Office programs (i.e., Outlook, Excel, Word, and PowerPoint) You're great for this role if:
Strong organizational skills: you plan daily activities and take initiative with minimal supervision to complete projects. Excellent interpersonal and communication skills, both verbal and written, with the ability to effectively engage brokers. Ability to build rapport, establish trust, and maintain positive relationships with FMOs, agencies, independent brokers, and internal teams. Environmental Job Requirements and Working Conditions
Our organization follows an in-person work structure where the expectation is to work in office on a weekly basis. The office is located at 9700 Flair Drive, El Monte, CA 91731. This is a field representative position and requires traveling depending on assignments or projects. This could be 3-4 times per week and also requires monthly check-in with broker offices. Occasionally required to work overtime and /or during the weekend. Must always have and maintain a reliable source of transportation. The target pay range for this role is $69,000.00 - $75,000.00 annually. This salary range represents our national target range for this role.
Department:
Market Ops - APC
Employment Type:
Full Time
Location:
9700 Flair Drive, El Monte, CA 91731
Reporting To:
Connie Li
Compensation:
$69,000 - $75,000 / year
Description
Job Title: Broker Relations Specialist Department: Market Ops - APC
About the Role: We are seeking a driven Broker Relations Specialist responsible for the oversight, training, events, and servicing of the broker distribution channel supporting the LA County market and IPAs under Astrana. This role focuses on cultivating and growing relationships with IPAs' network of general agencies, FMOs, and independent brokers.
What You'll Do Develop trusted relationships and maintain open communication lines with agencies, independent brokers, and other stakeholders through in-person visits, emails, and phone calls to achieve enrollment targets. Expand the broker channel by identifying and cultivating relationships with new agencies and brokers. Lead and facilitate regular broker events, training sessions, and IPA updates. Resolve broker quality issues to ensure high-quality representation of Astrana Health; ensure brokers use current marketing materials and collateral. Provide reporting on new business opportunities and field issues (e.g., network, claims, customer service, marketing). Collaborate cross-functionally with internal departments and actively support the achievement of Astrana Health's vision and mission. Perform other duties as assigned by department leaders. Qualifications
Bachelor's degree or equivalent experience in the healthcare business, or a related field preferred Minimum of 2-3 years of experience in Business Development/Brokers Network, or a similar role within the healthcare industry Bilingual preferred (English and Spanish) Understanding of Managed Care and Global Risk preferred Strong presentation skills to effectively address diverse audiences Strong organizational skills, including written and verbal communication skills Must be able to frequently travel to designated service regions as required. Proficient computer skills and Microsoft Office programs (i.e., Outlook, Excel, Word, and PowerPoint) You're great for this role if:
Strong organizational skills: you plan daily activities and take initiative with minimal supervision to complete projects. Excellent interpersonal and communication skills, both verbal and written, with the ability to effectively engage brokers. Ability to build rapport, establish trust, and maintain positive relationships with FMOs, agencies, independent brokers, and internal teams. Environmental Job Requirements and Working Conditions
Our organization follows an in-person work structure where the expectation is to work in office on a weekly basis. The office is located at 9700 Flair Drive, El Monte, CA 91731. This is a field representative position and requires traveling depending on assignments or projects. This could be 3-4 times per week and also requires monthly check-in with broker offices. Occasionally required to work overtime and /or during the weekend. Must always have and maintain a reliable source of transportation. The target pay range for this role is $69,000.00 - $75,000.00 annually. This salary range represents our national target range for this role.