Mid-West Equipment Sales
IT Administrator / Desktop Support
Mid-West Equipment Sales, Columbus, Ohio, United States, 43224
Description
Job Summary:
The IT Administrator/Desktop Support is responsible for managing day-to-day IT operations, providing technical support to end-users, maintaining hardware and software systems, and ensuring network and systems security. This role serves as the first point of contact for internal users and plays a critical role in uptime, cybersecurity, and tech resource optimization.
Duties/Responsibilities
•Provide Tier 1 support for hardware, software, and user access issues
•Assist with the installation, configuration, and basic troubleshooting of desktops, laptops, printers, scanners, access points and other devices
•Help maintain and update user accounts
•Perform routine system updates and antivirus checks under supervision
•Support video conferencing tools and basic network troubleshooting
•Track and help maintain inventory of IT equipment and software licenses
•Document solutions to common issues for the internal knowledge base
•Assist with onboarding and offboarding by setting up user accounts, email, and equipment
•Follow security guidelines for password resets, device encryption, and data protection
•Escalate complex technical issues to senior IT staff
Desired Skills/Abilities
•Basic knowledge of Microsoft 365 (Outlook, Teams, SharePoint)
•Familiarity with Windows operating systems and basic networking concepts
•Willingness to learn scripting, automation, and device management tools
•Good problem-solving skills and attention to detail
•Strong communication skills and ability to work well with non-technical users
•Customer service mindset and ability to remain calm under pressure
Education and Experience
•Associate's degree in information technology or related field, OR 1-2 years of IT/help desk experience
• Preferred but not required : CompTIA A+, Network+, Security+ or other relevant IT certifications
•Experience with Microsoft Intune, basic PowerShell commands, or device imaging is a plus
Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 pounds for handling some hardware installations.
Job Summary:
The IT Administrator/Desktop Support is responsible for managing day-to-day IT operations, providing technical support to end-users, maintaining hardware and software systems, and ensuring network and systems security. This role serves as the first point of contact for internal users and plays a critical role in uptime, cybersecurity, and tech resource optimization.
Duties/Responsibilities
•Provide Tier 1 support for hardware, software, and user access issues
•Assist with the installation, configuration, and basic troubleshooting of desktops, laptops, printers, scanners, access points and other devices
•Help maintain and update user accounts
•Perform routine system updates and antivirus checks under supervision
•Support video conferencing tools and basic network troubleshooting
•Track and help maintain inventory of IT equipment and software licenses
•Document solutions to common issues for the internal knowledge base
•Assist with onboarding and offboarding by setting up user accounts, email, and equipment
•Follow security guidelines for password resets, device encryption, and data protection
•Escalate complex technical issues to senior IT staff
Desired Skills/Abilities
•Basic knowledge of Microsoft 365 (Outlook, Teams, SharePoint)
•Familiarity with Windows operating systems and basic networking concepts
•Willingness to learn scripting, automation, and device management tools
•Good problem-solving skills and attention to detail
•Strong communication skills and ability to work well with non-technical users
•Customer service mindset and ability to remain calm under pressure
Education and Experience
•Associate's degree in information technology or related field, OR 1-2 years of IT/help desk experience
• Preferred but not required : CompTIA A+, Network+, Security+ or other relevant IT certifications
•Experience with Microsoft Intune, basic PowerShell commands, or device imaging is a plus
Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 pounds for handling some hardware installations.