Easterseals NH & VT
Retreat Center Hospitality and Events Coordinator
Easterseals NH & VT, Franklin, New Hampshire, us, 03235
Retreat Center Hospitality And Events Coordinator
We are looking for a Retreat Center Hospitality and Events Coordinator to join our team! The individual in this key position will provide exceptional guest service by ensuring efficient front desk operations, with a focus on check-in and check-out processes, managing reservations, and coordinating events at the Easterseals NH Military and Veteran Campus in Franklin, NH. This is an exciting opportunity to make a difference at our new Military and Veteran Campus! The Retreat Center Hospitality and Events Coordinator will staff Retreat Center front desk and assist with all aspects of guest management, greet and assist guests, speakers, and vendors during events, ensuring a professional and welcoming environment and oversee daily front desk operations to ensure smooth check-in and check-out processes. Additional responsibilities include: Communicate with clients to gather event requirements and preferences. Monitor event flow and troubleshoot any issues in real-time to ensure smooth execution. Ensure all event elements are executed according to plan and timeline. Collect feedback from clients and attendees and provide to Sales & Promotion Manager to prepare post-event reports to identify areas for improvement. Coordinate with internal teams to ensure all event-related tasks are completed on time. Ensure exceptional guest service and satisfaction by addressing concerns and resolving issues promptly. Monitor guest feedback and communicating feedback with leadership to assist in implementing service improvements. Manage reservations and room assignments. Monitor and reconcile daily financial transactions and reports. Ensure compliance with hotel policies, procedures, and standards. Act as a liaison between guests and other hotel departments (housekeeping, maintenance, etc.). Coordinate with event and sales teams for group bookings and VIP guests. Maintain clear and professional communication with all stakeholders. Ensure proper use and maintenance of front desk systems (PMS, POS, key card systems). Troubleshoot technical issues and coordinate with IT support when necessary. Enforce safety protocols and emergency procedures. Monitor lobby and front desk areas for security and cleanliness. Qualifications: High School Diploma or equivalent, required Degree in Event Management, Hospitality, or related field and experience in hospitality preferred Experience in event coordination preferred Willingness to work shifts that include weekends, early mornings, and or early evenings Ability to provide occasional after-hours guest support Strong organizational and multitasking skills Excellent communication and interpersonal skills Ability to work under pressure and handle multiple events simultaneously Valid driver's license and reliable transportation Compensation: Starting $23.65 hourly. Additional compensation is based upon experience and education. Hours: This is a full-time, 40 hour/week position. What's in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including: Medical, Dental, Vision, Life & Disability PTO begins accruing on your first day! 10 Paid Holidays includes a floating holiday of your choice 403(b) employer match up to a maximum of 3% Tuition reimbursement after one year of employment Student loan repayment for qualifying degrees after one year of employment Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business. EOE
We are looking for a Retreat Center Hospitality and Events Coordinator to join our team! The individual in this key position will provide exceptional guest service by ensuring efficient front desk operations, with a focus on check-in and check-out processes, managing reservations, and coordinating events at the Easterseals NH Military and Veteran Campus in Franklin, NH. This is an exciting opportunity to make a difference at our new Military and Veteran Campus! The Retreat Center Hospitality and Events Coordinator will staff Retreat Center front desk and assist with all aspects of guest management, greet and assist guests, speakers, and vendors during events, ensuring a professional and welcoming environment and oversee daily front desk operations to ensure smooth check-in and check-out processes. Additional responsibilities include: Communicate with clients to gather event requirements and preferences. Monitor event flow and troubleshoot any issues in real-time to ensure smooth execution. Ensure all event elements are executed according to plan and timeline. Collect feedback from clients and attendees and provide to Sales & Promotion Manager to prepare post-event reports to identify areas for improvement. Coordinate with internal teams to ensure all event-related tasks are completed on time. Ensure exceptional guest service and satisfaction by addressing concerns and resolving issues promptly. Monitor guest feedback and communicating feedback with leadership to assist in implementing service improvements. Manage reservations and room assignments. Monitor and reconcile daily financial transactions and reports. Ensure compliance with hotel policies, procedures, and standards. Act as a liaison between guests and other hotel departments (housekeeping, maintenance, etc.). Coordinate with event and sales teams for group bookings and VIP guests. Maintain clear and professional communication with all stakeholders. Ensure proper use and maintenance of front desk systems (PMS, POS, key card systems). Troubleshoot technical issues and coordinate with IT support when necessary. Enforce safety protocols and emergency procedures. Monitor lobby and front desk areas for security and cleanliness. Qualifications: High School Diploma or equivalent, required Degree in Event Management, Hospitality, or related field and experience in hospitality preferred Experience in event coordination preferred Willingness to work shifts that include weekends, early mornings, and or early evenings Ability to provide occasional after-hours guest support Strong organizational and multitasking skills Excellent communication and interpersonal skills Ability to work under pressure and handle multiple events simultaneously Valid driver's license and reliable transportation Compensation: Starting $23.65 hourly. Additional compensation is based upon experience and education. Hours: This is a full-time, 40 hour/week position. What's in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including: Medical, Dental, Vision, Life & Disability PTO begins accruing on your first day! 10 Paid Holidays includes a floating holiday of your choice 403(b) employer match up to a maximum of 3% Tuition reimbursement after one year of employment Student loan repayment for qualifying degrees after one year of employment Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business. EOE