Medical Office Associate - Carbondale (4961)

Salary : $32,298.75 - $35,528.63 AnnuallyLocation : Carbondale, ILJob Type: Civil ServiceJob Number: 2401330Department: Family and Community Medicine/Carbondale-SMSDivision: N/AOpening Date: 09/05/2025Closing Date: 9/15/2025 2:00 PM CentralFLSA: Non-ExemptBargaining Unit: AFSCME Local 370Shift: DaysExemptorNon_Exempt: Non-ExemptSMS/SWS#: SMS.CS.N11418.001 Description Under the supervision of the Medical Office Coordinator, this position performs various duties for the SIU Center for Family Medicine - Carbondale. 1) Maintains patient clinical and billing information over the telephone and as patients present to the clinic; 2) Ensures patient data is accurate and up to date; 3) Answers patient questions and addresses complaints; and 4) Utilizing the electronic health record system to schedule appointments and update records. Examples of Duties Check-in/Telephones/Scheduling 95%1. Checks in patients as they present to the clinic2. Enters patient and billing information in the practice management system3. Collects payments at the time of service4. Print patient medication list5. Prints provider schedules6. Answers multi-line phones, making patient appointments, aiding in answeringquestions, and transferring messages to appropriate person/s according toPCMH guidelines. Takes messages for physicians and enters messages intoelectronic medical records.7. Enter patient history forms into our Electronic Health Record8. Schedules same-day, follow-up, and acute appointments9. Take messages for nurses and physicians as appropriate10. Other duties as assignedService 5%1. Handles patient complaints according to established policies.2. Provide backup to other clinic office functions. Qualifications1) High school graduate or equivalent; AND 2) Any one, or any combination, that totals 1 year from the following:a. work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.b. work experience in a health care facility such as a doctor's, dentist's or hospital's office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology; orc. graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary) Supplemental InformationIf you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.Pre-employment background screenings required.Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of servicePaid sick time: Use for personal illness, doctor visits, or if your immediate family members fall illHealth, Dental, and Life insuranceOptional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.Long-term Disability InsuranceFlexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollarsVoluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursementLeaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employeesEmployee Assistance Program: Access free and confidential support, including counseling services, and information during difficult timesFor more information please visit