F2OnSite
Overview
We are seeking a dedicated and skilled IT Technician to join our team as a
Desktop Support Technician
in Culver City, CA. In this role, you will provide on-site technical support and ensure the smooth operation of the client's IT infrastructure. You will handle troubleshooting, hardware and software installations, and system maintenance across both Mac and PC environments. Your expertise will ensure employees have the tools and resources they need to work efficiently, while maintaining the security and reliability of IT systems. Responsibilities Provide deskside support for both macOS and Windows systems. Handle ServiceNow tickets and ensure timely resolution of technical issues. Perform hardware support for desktops and laptops: RAM upgrades, keyboard replacements, SSD installations, etc. Troubleshoot and resolve issues on macOS (Ventura, Monterey, Sonoma) and Windows 11 platforms. Set up workstations with computers and necessary peripherals. Install and configure software and system functions according to specifications. Support PC lifecycle upgrades and equipment refreshes. Provide support for Microsoft Teams Room equipment (audio/video). Maintain and update technical documentation regularly. Oversee equipment disposal and asset management processes. Collaborate with team members to ensure consistent and high-quality IT support.
Requirements & Skills
Proven experience as an IT Technician or in a similar technical support role. Strong hands-on experience with macOS and Windows 11 environments. Excellent diagnostic and problem-solving skills. Strong oral and written communication skills. Organizational and time management abilities. In-depth knowledge of Microsoft Office 365 and network security protocols. Experience with internet and network troubleshooting. Familiarity with Tech Bar or walk-up support environments is a plus. CompTIA A+ certification preferred. This position requires professional experience providing onsite support for both Mac and Windows devices. Candidates must have Mac and Windows experience present on their resumes in order to be considered.
Customer Service & Communication Skills
Strong interpersonal skills with the ability to communicate technical information clearly to non-technical users. Demonstrated ability to remain calm and professional under pressure. Proven track record of delivering exceptional customer service in a fast-paced environment. Ability to manage multiple support requests while maintaining a positive and helpful attitude. Commitment to providing a user-first experience, ensuring end users feel supported and valued.
Additional Information
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks. This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
We are seeking a dedicated and skilled IT Technician to join our team as a
Desktop Support Technician
in Culver City, CA. In this role, you will provide on-site technical support and ensure the smooth operation of the client's IT infrastructure. You will handle troubleshooting, hardware and software installations, and system maintenance across both Mac and PC environments. Your expertise will ensure employees have the tools and resources they need to work efficiently, while maintaining the security and reliability of IT systems. Responsibilities Provide deskside support for both macOS and Windows systems. Handle ServiceNow tickets and ensure timely resolution of technical issues. Perform hardware support for desktops and laptops: RAM upgrades, keyboard replacements, SSD installations, etc. Troubleshoot and resolve issues on macOS (Ventura, Monterey, Sonoma) and Windows 11 platforms. Set up workstations with computers and necessary peripherals. Install and configure software and system functions according to specifications. Support PC lifecycle upgrades and equipment refreshes. Provide support for Microsoft Teams Room equipment (audio/video). Maintain and update technical documentation regularly. Oversee equipment disposal and asset management processes. Collaborate with team members to ensure consistent and high-quality IT support.
Requirements & Skills
Proven experience as an IT Technician or in a similar technical support role. Strong hands-on experience with macOS and Windows 11 environments. Excellent diagnostic and problem-solving skills. Strong oral and written communication skills. Organizational and time management abilities. In-depth knowledge of Microsoft Office 365 and network security protocols. Experience with internet and network troubleshooting. Familiarity with Tech Bar or walk-up support environments is a plus. CompTIA A+ certification preferred. This position requires professional experience providing onsite support for both Mac and Windows devices. Candidates must have Mac and Windows experience present on their resumes in order to be considered.
Customer Service & Communication Skills
Strong interpersonal skills with the ability to communicate technical information clearly to non-technical users. Demonstrated ability to remain calm and professional under pressure. Proven track record of delivering exceptional customer service in a fast-paced environment. Ability to manage multiple support requests while maintaining a positive and helpful attitude. Commitment to providing a user-first experience, ensuring end users feel supported and valued.
Additional Information
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks. This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr