Aspen Skiing Company
Front Desk Agent - Limelight Boulder
Aspen Skiing Company, Boulder, Colorado, United States, 80301
Front Desk Agent - Limelight Boulder
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (coming fall 2025); Ketchum, Idaho; and Mammoth, California (coming by the end of 2025). Position Summary: The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Desk Manager. The budgeted pay range for this position is $20.00 to $24.00 per hour. Job Posting Deadline: Applications for this position will be accepted until September 15, 2025. Essential Job Functions/Key Job Responsibilities: Welcome guests upon their arrival and assign rooms Provide summary of the hotel and the amenities offered to guests Coordinate with other departments daily needs or special requirements for all hotel guests Recommend restaurants and activities for guest's ability/skill level and interest Responsible for maintaining cash bank and for daily settling of cash bank Accept reservations, changes, and cancellations. Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Comply with all policies of the hotels and Aspen One Assist in emergency and security procedures as directed by management Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand Other duties as assigned Education & Experience Requirements: High School Diploma or high school equivalent preferred 1 year of customer or guest experience preferred Previous front desk experience preferred Knowledge, Skills & Abilities: Basis knowledge of local mountain, town activities and events in the area Basic industry terminology Knowledge of company policies and procedures Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly Active listening and interpersonal skills to personalize the guest experience Ability to act professional in a fast-paced environment Strong attention to detail Ability to work independently with minimal supervision Ability to work effectively in team settings, contributing positively to group dynamics Work Environment & Physical Demands: Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required Regularly work indoors with no adverse conditions Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits: Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs Paid Leave Programs 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perks Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (coming fall 2025); Ketchum, Idaho; and Mammoth, California (coming by the end of 2025). Position Summary: The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Desk Manager. The budgeted pay range for this position is $20.00 to $24.00 per hour. Job Posting Deadline: Applications for this position will be accepted until September 15, 2025. Essential Job Functions/Key Job Responsibilities: Welcome guests upon their arrival and assign rooms Provide summary of the hotel and the amenities offered to guests Coordinate with other departments daily needs or special requirements for all hotel guests Recommend restaurants and activities for guest's ability/skill level and interest Responsible for maintaining cash bank and for daily settling of cash bank Accept reservations, changes, and cancellations. Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Comply with all policies of the hotels and Aspen One Assist in emergency and security procedures as directed by management Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand Other duties as assigned Education & Experience Requirements: High School Diploma or high school equivalent preferred 1 year of customer or guest experience preferred Previous front desk experience preferred Knowledge, Skills & Abilities: Basis knowledge of local mountain, town activities and events in the area Basic industry terminology Knowledge of company policies and procedures Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly Active listening and interpersonal skills to personalize the guest experience Ability to act professional in a fast-paced environment Strong attention to detail Ability to work independently with minimal supervision Ability to work effectively in team settings, contributing positively to group dynamics Work Environment & Physical Demands: Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required Regularly work indoors with no adverse conditions Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits: Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs Paid Leave Programs 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perks Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.