Global Technology Solutions
Level 2 Desktop Support Technician Copy
Global Technology Solutions, Minneapolis, Minnesota, United States, 55400
ob Title: Level 2 Desktop Support Technician
Location:
Minneapolis Contract Type: 6+ months Rate: $300/day Job Summary: We are seeking a skilled Level 2 Desktop Support Technician to provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems. The role requires strong problem-solving skills, excellent communication, and the ability to work independently in a fast-paced environment. Key Responsibilities: Provide L2 support for desktop, laptop, and peripheral devices. Troubleshoot and resolve Windows OS, Microsoft Office, and application issues. Install, configure, and maintain hardware and software for end-users. Support Active Directory, user account management, and permissions. Assist with remote support and ticketing systems (e.g., ServiceNow, Jira). Collaborate with L1 support and escalate complex issues to L3/IT teams. Maintain documentation of incidents, solutions, and procedures. Participate in IT projects, system upgrades, and deployments as needed. Required Skills & Experience: 24 years of experience in desktop/laptop support (L2 level). Strong knowledge of Windows 10/11, Microsoft Office 365, and common business applications. Experience with Active Directory, Exchange, and network troubleshooting. Familiarity with ticketing systems and remote support tools. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks efficiently. Preferred: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications. Experience with virtualization (VMware, Citrix) or cloud environments. Additional Information: Contract length: 6 months with potential extension. A personalised and efficient recruitment service within the IT Industry #J-18808-Ljbffr
Minneapolis Contract Type: 6+ months Rate: $300/day Job Summary: We are seeking a skilled Level 2 Desktop Support Technician to provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems. The role requires strong problem-solving skills, excellent communication, and the ability to work independently in a fast-paced environment. Key Responsibilities: Provide L2 support for desktop, laptop, and peripheral devices. Troubleshoot and resolve Windows OS, Microsoft Office, and application issues. Install, configure, and maintain hardware and software for end-users. Support Active Directory, user account management, and permissions. Assist with remote support and ticketing systems (e.g., ServiceNow, Jira). Collaborate with L1 support and escalate complex issues to L3/IT teams. Maintain documentation of incidents, solutions, and procedures. Participate in IT projects, system upgrades, and deployments as needed. Required Skills & Experience: 24 years of experience in desktop/laptop support (L2 level). Strong knowledge of Windows 10/11, Microsoft Office 365, and common business applications. Experience with Active Directory, Exchange, and network troubleshooting. Familiarity with ticketing systems and remote support tools. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks efficiently. Preferred: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications. Experience with virtualization (VMware, Citrix) or cloud environments. Additional Information: Contract length: 6 months with potential extension. A personalised and efficient recruitment service within the IT Industry #J-18808-Ljbffr