Vice President, Operations & Enterprise Application Support- Hybrid Jacksonville

DESCRIPTION The Vice President of Operations & Application Support provides strategic and operational leadership for a multi-functional team and external suppliers, with full accountability for delivering business and IT capabilities across enterprise applications. This includes systems supporting Finance, HR, Communications, and other tools leveraged throughout the organization. Success in this role is defined by the effective delivery and ongoing support of ERP and other enterprise applications, ensuring high levels of user satisfaction, technical reliability, and operational efficiency. This position oversees the day-to-day delivery of Application Maintenance and Support (AMS) services for Acosta IT and its business stakeholders. The VP owns the AMS service catalog and is responsible for driving continuous performance improvements across in-scope applications in a cost-effective manner, consistently meeting or exceeding expectations across IT, business units, and stakeholders. Ideal candidates will be **commutable

to an

Acosta Group

office in Jacksonville, FL; Lewisville (Dallas), TX; other market. *Hybrid

Arrangement is defined as 3/2 (days in Office to days with Remote eligibility). RESPONSIBILITIES Essential Functions of This Position Provide

strategic leadership

to cross-functional teams and supplier partners in delivering ERP solutions and related capabilities to the business

Manage

stakeholder engagement

, ensuring timely and informed decision-making throughout project lifecycles

Oversee the

budget

for enterprise application delivery, including guidance on cost allocation and chargebacks for business-driven solutions

Support the

implementation

and ongoing maintenance of

enterprise-impacting solutions

such as contract management tools, procurement systems, SharePoint solutions, and internal recognition platforms

Ensure

supplier accountability

by clearly defining expectations and monitoring performance

Promote and apply product-centric best practices where applicable

Direct project managers

in managing scope, schedules, resources, and costs across initiatives

Contribute to cross-program efforts that leverage the tools and expertise within the

Enterprise Applications

team

Lead the

Enterprise Application Steering Committee

, collaborating with leaders from Finance, HR, and other departments

Fulfill physical requirements as outlined below

Perform other duties as assigned

QUALIFICATIONS Minimum Education and Work Experience Bachelors degree required

in a relevant field

Ten (10) or more years of experience

in Information Technology (IT), Computer Science, Information Tech service management, or business process management (a combination of education, training, and experience may be considered)

Prior experience in

Finance and HR domains

, including ERP systems development, deployment, or operations

Oracle Cloud ERP, UKG - Time & Attendance + Payroll

is strongly desirable

Strong background in

IT program and project management

Proven ability to lead

Application Maintenance and Support

functions

In-depth knowledge of key technologies, development methodologies, and service management practices used at Acosta

Expertise in

enterprise-level IT system integration

and a solid understanding of

information architecture

Demonstrated

leadership skills

, with the ability to guide cross-functional teams and influence stakeholders effectively

Ability to build and maintain productive relationships with business partners and suppliers; adept at navigating technical, business, and cultural dynamics

Results-driven

and proactive, with a steadfast focus on outcomes and continuous improvement

Experience with

Oracle Fusion

is preferred

Commitment to a

collaborative, team-oriented environment

, including support for internal mobility and role transitions

Proven ability to drive

policy, process, and behavioral improvements

across teams

Business-savvy,

with a clear understanding of contractual obligations and deliverables

Excellent interpersonal skills, including teamwork, conflict resolution, negotiation, and customer relationship management

Tools

: Oracle Cloud ERP; UKG (Time & Attendance + Payroll) ABOUT US Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agenciesAcosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. Thats why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitionswhether youre looking for part-time flexibility or full-time career advancement. Ready for a career path thats as unique as you? Discover your path at Acosta Group! Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer Job Category:

Exec Salary - Retail Position Type:

Full time Business Unit:

Corporate Salary Range:

$180,000.00 - $215,000.00 Company:

Acosta Services, Inc Req ID:

7361 #J-18808-Ljbffr