AUTOMOTIVE SERVICE DISPATCHER - LEXUS OF COOL SPRINGS

AUTOMOTIVE SERVICE DISPATCHER - LEXUS OF COOL SPRINGSSalary: $39K + Commission | Full-Time | Premium Brand EnvironmentAre you a natural at keeping things running smoothly under pressure? Do you thrive in fast-paced environments where efficiency and precision are key? Lexus of Cool Springs is looking for a Service Dispatcher to become the communication hub between our service advisors and technicians - helping us deliver the exceptional service our customers expect from a luxury brand.This is a fantastic opportunity to build a rewarding career in a high-performance, customer-focused dealership.Compensation & Benefits:Base salary: $39,000 + commissionHealth and dental insurancePaid vacation daysPaid Lexus trainingVehicle reimbursement programIRA match programChristmas Club programClosed every Sunday and all major holidaysWhat You'll Do:Create and manage an efficient dispatch schedule that matches repair orders with the right technicians based on skill level and availabilityMonitor and prioritize comebacks to ensure prompt resolutionEnsure complete, clear, and timely repair order documentation (including complaint, cause, and correction)Maintain an up-to-date repair log and track vehicle progress throughout the dayCommunicate job status updates and time/cost changes to Service Advisors and customersSupport technicians and advisors to ensure timely and accurate workMaintain a professional appearance and uphold company standardsTake initiative with additional duties as neededWhat We're Looking For:Strong organizational skills and attention to detail - you thrive in a structured, fast-moving environmentAbility to communicate clearly and respectfully with techs, advisors, and customersA proactive, results-driven mindset with a passion for customer satisfactionQuick learner - especially when it comes to Lexus parts and service knowledgeCommitted to supporting the service team in achieving top-level performanceWhy Lexus of Cool Springs?You'll be part of a respected, customer-first dealership where your expertise and drive for efficiency help shape the service experience. This role is ideal for someone who loves solving problems, keeping things on track, and being an essential part of a high-performing team.Ready to take the wheel in a key role with a premium brand? Apply today and become part of the Lexus of Cool Springs team!All applicants must be at least 19 years old, and able to pass pre-employment testing which includes background checks, MVR, drug test, and valid driver's license for at least 3 years.