UNICON International
Overview
Join to apply for the
Business Analyst IT L3
role at
UNICON International Inc. We are currently accepting resumes for a
Business Analyst IT L3
position in Torrance, CA. This position is
Onsite . Salary range: $128k-$138k. Benefits offered: Medical, Vision, Dental, 401 K. Note:
Not accepting 3rd party suppliers for this role. Location: Torrance, CA. Travel: Yes. Primary Office: Torrance. Will need to visit Chino, CA as needed. Work Type: Onsite. Overtime: No. Responsibilities Requirement Gathering: Gather and analyze business requirements related to the CCaaS system. RFI/RFP Process: Lead the creation and management of the RFI and RFP documents; collaborate with stakeholders to develop detailed RFI/RFP documents that outline specific requirements and expectations from vendors. Vendor Evaluation: Evaluate vendor proposals based on cost, technical capabilities, and alignment with project requirements; facilitate meetings to discuss the pros and cons of each vendor. Vendor Communication: Act as a liaison between the organization and vendors, ensuring questions and concerns are clarified throughout the proposal and selection process. Business Requirements Documentation: Prepare comprehensive BRD and FSD. Workflow Analysis: Map and analyze existing contact center workflows, including inbound/outbound calls, chat, email, and other channels. Process Optimization: Identify opportunities for automation, self-service enhancements, and workflow streamlining within the CCaaS platform. Stakeholder Collaboration: Work closely with internal and customer stakeholders to ensure seamless communication and mutual understanding of goals. System Test, UAT and Deployment: Assist in creating SIT test cases, UAT test cases and deployment activities to ensure successful project outcomes. Trend Monitoring: Stay updated on CCaaS trends and technologies to provide innovative recommendations. Best Practices Advocacy: Advocate for the adoption of best practices to improve contact center efficiency and customer satisfaction.
What youll be working on
We are seeking a detail-oriented and experienced Business Analyst to join our team for the implementation of a Contact Center as a Service (CCaaS) system. The ideal candidate will have a strong background in contact center processes, process optimization, and technical communication. This role involves gathering and analyzing business requirements, bridging the gap between business needs and technical solutions, and help selecting and ensuring the CCaaS solution meets the business objectives. Position success criteria
Bachelor's degree in Business Administration, Information Technology, or a related field. Proven experience as a Business Analyst with a focus on CCaaS. Strong knowledge of contact center technologies and platforms. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in project management tools and methodologies. Experience with data analysis and reporting tools.
Note:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair UNICON International, Inc. is an Equal Opportunity Employer. If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today! Seniority level Entry level
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at UNICON International Inc. by 2x Get notified about new Business Analyst jobs in Torrance, CA. #J-18808-Ljbffr
Join to apply for the
Business Analyst IT L3
role at
UNICON International Inc. We are currently accepting resumes for a
Business Analyst IT L3
position in Torrance, CA. This position is
Onsite . Salary range: $128k-$138k. Benefits offered: Medical, Vision, Dental, 401 K. Note:
Not accepting 3rd party suppliers for this role. Location: Torrance, CA. Travel: Yes. Primary Office: Torrance. Will need to visit Chino, CA as needed. Work Type: Onsite. Overtime: No. Responsibilities Requirement Gathering: Gather and analyze business requirements related to the CCaaS system. RFI/RFP Process: Lead the creation and management of the RFI and RFP documents; collaborate with stakeholders to develop detailed RFI/RFP documents that outline specific requirements and expectations from vendors. Vendor Evaluation: Evaluate vendor proposals based on cost, technical capabilities, and alignment with project requirements; facilitate meetings to discuss the pros and cons of each vendor. Vendor Communication: Act as a liaison between the organization and vendors, ensuring questions and concerns are clarified throughout the proposal and selection process. Business Requirements Documentation: Prepare comprehensive BRD and FSD. Workflow Analysis: Map and analyze existing contact center workflows, including inbound/outbound calls, chat, email, and other channels. Process Optimization: Identify opportunities for automation, self-service enhancements, and workflow streamlining within the CCaaS platform. Stakeholder Collaboration: Work closely with internal and customer stakeholders to ensure seamless communication and mutual understanding of goals. System Test, UAT and Deployment: Assist in creating SIT test cases, UAT test cases and deployment activities to ensure successful project outcomes. Trend Monitoring: Stay updated on CCaaS trends and technologies to provide innovative recommendations. Best Practices Advocacy: Advocate for the adoption of best practices to improve contact center efficiency and customer satisfaction.
What youll be working on
We are seeking a detail-oriented and experienced Business Analyst to join our team for the implementation of a Contact Center as a Service (CCaaS) system. The ideal candidate will have a strong background in contact center processes, process optimization, and technical communication. This role involves gathering and analyzing business requirements, bridging the gap between business needs and technical solutions, and help selecting and ensuring the CCaaS solution meets the business objectives. Position success criteria
Bachelor's degree in Business Administration, Information Technology, or a related field. Proven experience as a Business Analyst with a focus on CCaaS. Strong knowledge of contact center technologies and platforms. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in project management tools and methodologies. Experience with data analysis and reporting tools.
Note:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair UNICON International, Inc. is an Equal Opportunity Employer. If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today! Seniority level Entry level
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at UNICON International Inc. by 2x Get notified about new Business Analyst jobs in Torrance, CA. #J-18808-Ljbffr