Courtyard by Marriott Cleveland Westgate
Front Desk Supervisor
Courtyard by Marriott Cleveland Westgate, Westlake, Ohio, United States, 44145
Description
We're excited to offer a great opportunity to join our team as a Front Desk Supervisor!
In this role, you'll support the Front Office Manager by helping lead the front desk team to provide prompt, efficient, and friendly service. You'll ensure every guest's needs are met and help deliver an outstanding experience throughout their stay.
Responsibilities
Essential Job Tasks: •Assists in the operations of the Front Desk by supervising all Guest Service associates. •Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests. •Fills in at the Front Desk during busy periods or when staffing needs dictate. •Performs other duties as assigned by management.
OTHER TASKS •Must be able to convey information and ideas clearly •Must be able to evaluate and select among alternative courses of action quickly and accurately •Must work well in stressful, high pressure situations •Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary •Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Working Conditions •Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand.
Qualifications
•Prior hotel front desk experience required. •Marriott experience preferred.
We're excited to offer a great opportunity to join our team as a Front Desk Supervisor!
In this role, you'll support the Front Office Manager by helping lead the front desk team to provide prompt, efficient, and friendly service. You'll ensure every guest's needs are met and help deliver an outstanding experience throughout their stay.
Responsibilities
Essential Job Tasks: •Assists in the operations of the Front Desk by supervising all Guest Service associates. •Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests. •Fills in at the Front Desk during busy periods or when staffing needs dictate. •Performs other duties as assigned by management.
OTHER TASKS •Must be able to convey information and ideas clearly •Must be able to evaluate and select among alternative courses of action quickly and accurately •Must work well in stressful, high pressure situations •Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary •Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Working Conditions •Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand.
Qualifications
•Prior hotel front desk experience required. •Marriott experience preferred.