Florida State Jobs
Office Automation Specialist II
If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. JOB SUMMARY: This position is responsible for monitoring and maintaining production schedules and jobs using an automated job scheduler (OpCon). Incumbent will perform operational tasks to set up new production jobs, conduct quality assurance on production print job output, and maintain form libraries of all forms in production for Production Control as well as maintain a record of daily production jobs for monthly reporting. Incumbent will troubleshoot using resources to determine cause of failed production jobs and communicate with customers and peers to communicate issues and resolve the failure. Duties also include prioritizing work by managing Incident tasks and Service Requests in Cherwell. Staff are required to provide excellent and prompt customer service to internal and external customers, develop and/or maintain operating procedures for processing production batch jobs, and coordinate and participate in assigned special projects for scheduled blackouts, annual mailing, and disaster recovery. This position will provide on-call and afterhours support when needed and is designated as "mission essential" pursuant to the Department of Revenue's Continuity of Operations Plan. MINIMUM REQUIREMENTS: Three years Data Processing experience. Two years of customer service experience. PREFERENCES: Mission essential experience in a disaster recovery environment On call support Working alternate hours SPECIAL NOTES: Position is located in Tallahassee (2450 Shumard Oak Blvd.) and is not eligible for telework. The tentative salary is $36,036.00. SALARY: $35,279.16 - $38,992.80 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. JOB SUMMARY: This position is responsible for monitoring and maintaining production schedules and jobs using an automated job scheduler (OpCon). Incumbent will perform operational tasks to set up new production jobs, conduct quality assurance on production print job output, and maintain form libraries of all forms in production for Production Control as well as maintain a record of daily production jobs for monthly reporting. Incumbent will troubleshoot using resources to determine cause of failed production jobs and communicate with customers and peers to communicate issues and resolve the failure. Duties also include prioritizing work by managing Incident tasks and Service Requests in Cherwell. Staff are required to provide excellent and prompt customer service to internal and external customers, develop and/or maintain operating procedures for processing production batch jobs, and coordinate and participate in assigned special projects for scheduled blackouts, annual mailing, and disaster recovery. This position will provide on-call and afterhours support when needed and is designated as "mission essential" pursuant to the Department of Revenue's Continuity of Operations Plan. MINIMUM REQUIREMENTS: Three years Data Processing experience. Two years of customer service experience. PREFERENCES: Mission essential experience in a disaster recovery environment On call support Working alternate hours SPECIAL NOTES: Position is located in Tallahassee (2450 Shumard Oak Blvd.) and is not eligible for telework. The tentative salary is $36,036.00. SALARY: $35,279.16 - $38,992.80 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.