CNH Industrial N.V.
Customer Contact Specialist
The Customer Contact Specialist is responsible for providing best-in-class service to customers and dealers for inquiries on Retail Loans and Leases, Revolving Lines of Credit, or Commercial Lending Products while contributing to the monthly delinquency and customer service goals and objectives of CNH Capital. Key Responsibilities
Respond to customer and dealer inquiries timely via telephone and email. Inquires may include but are not limited to: payoff requests, current account balance, interest paid, requests for statements, taking real-time payments and processing demographic changes. Respond to inquiries from Productivity Plus dealers/merchants on questions pertaining to revolving lines of credit by analyzing and resolving technical or other transactional issues pertaining to Gateway, Statement Messages or other merchant related questions. Assist customers with online self-service website navigation, troubleshooting and account profile information. Collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner. Assist Collections with customer calling campaigns on retail loans and leases and productivity plus revolving lines of credit to reduce overall delinquency and improve portfolio performance. Contribute to team goals and objectives by meeting individualized performance metrics and targets. Promote a customer centric culture by delivering a positive customer experience and ensuring the customer retention goals, customer service KPIs and delinquency targets for CNH Capital are a top priority. Experience Required
0-3 years of experience in Customer Service and/or Collections Strong problem-solving skills with attention to detail and the ability to multitask Soft Skills that include: active listening, empathy, flexibility, conflict resolution, teamwork, collaboration, patience and dependability Proficiency with Microsoft Office 365 applications Must be able to work a flexible work schedule between the hours of 8:00 AM and 7:00 PM with the potential for some weekday overtime and/or Saturdays from 8:00 AM to 2:00 PM as business conditions dictate Preferred Qualifications
Associates or Bachelor's degree (business-related field such as finance, management or business administration preferred) Working knowledge and proficiency of CNH systems including but not limited to: Asset Finance, Default Manager and Feith Fluent in English and Spanish is a plus Prior call center experience within the financial services or commercial banking industry is a plus Pay Transparency
The annual salary for this role is USD $54,375.00 - $79,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off
The Customer Contact Specialist is responsible for providing best-in-class service to customers and dealers for inquiries on Retail Loans and Leases, Revolving Lines of Credit, or Commercial Lending Products while contributing to the monthly delinquency and customer service goals and objectives of CNH Capital. Key Responsibilities
Respond to customer and dealer inquiries timely via telephone and email. Inquires may include but are not limited to: payoff requests, current account balance, interest paid, requests for statements, taking real-time payments and processing demographic changes. Respond to inquiries from Productivity Plus dealers/merchants on questions pertaining to revolving lines of credit by analyzing and resolving technical or other transactional issues pertaining to Gateway, Statement Messages or other merchant related questions. Assist customers with online self-service website navigation, troubleshooting and account profile information. Collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner. Assist Collections with customer calling campaigns on retail loans and leases and productivity plus revolving lines of credit to reduce overall delinquency and improve portfolio performance. Contribute to team goals and objectives by meeting individualized performance metrics and targets. Promote a customer centric culture by delivering a positive customer experience and ensuring the customer retention goals, customer service KPIs and delinquency targets for CNH Capital are a top priority. Experience Required
0-3 years of experience in Customer Service and/or Collections Strong problem-solving skills with attention to detail and the ability to multitask Soft Skills that include: active listening, empathy, flexibility, conflict resolution, teamwork, collaboration, patience and dependability Proficiency with Microsoft Office 365 applications Must be able to work a flexible work schedule between the hours of 8:00 AM and 7:00 PM with the potential for some weekday overtime and/or Saturdays from 8:00 AM to 2:00 PM as business conditions dictate Preferred Qualifications
Associates or Bachelor's degree (business-related field such as finance, management or business administration preferred) Working knowledge and proficiency of CNH systems including but not limited to: Asset Finance, Default Manager and Feith Fluent in English and Spanish is a plus Prior call center experience within the financial services or commercial banking industry is a plus Pay Transparency
The annual salary for this role is USD $54,375.00 - $79,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off