Nothing Bundt Cakes
Part Time Joy Creator - Guest Service Representative / Crafter
Nothing Bundt Cakes, San Jose, California, United States, 95199
Overview
Part Time Joy Creator - Guest Service Representative / Crafter at Nothing Bundt Cakes. This part-time role is based in San Jose with a Soon to Open Milpitas location. The Joy Creator/Crafter creates a warm, welcoming environment for guests, offers creative solutions for unique celebratory occasions, and sells our cakes. The Joy Creator/Crafter is the first point of brand contact in our bakery and serves in an essential role to engage guests, create a memorable experience, and leave a positive, lasting impression. NbC core values and a strong commitment to guest satisfaction are expected. Responsibilities Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinctions, sizes and flavor profiles, pricing, promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invites guests to join NbC Email Club to benefit from promotions. Upholds a clean and organized bakery presentation, including cleaning of floors and surfaces as needed. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assembles cake and balloon orders according to guest specifications and follows NbC cake decorating and presentation standards with precision. Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests. Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands. Monitors inventory of cake-crafting supplies and notifies management when replenishment is required. Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues. Complies with all health and safety guidelines and NbC policies and procedures, including dress code and personal hygiene. Maintains a consistent work attendance and punctuality record.
Knowledge, Skills, and Abilities
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements
Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Must be available to work Sundays. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate. All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr
Part Time Joy Creator - Guest Service Representative / Crafter at Nothing Bundt Cakes. This part-time role is based in San Jose with a Soon to Open Milpitas location. The Joy Creator/Crafter creates a warm, welcoming environment for guests, offers creative solutions for unique celebratory occasions, and sells our cakes. The Joy Creator/Crafter is the first point of brand contact in our bakery and serves in an essential role to engage guests, create a memorable experience, and leave a positive, lasting impression. NbC core values and a strong commitment to guest satisfaction are expected. Responsibilities Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinctions, sizes and flavor profiles, pricing, promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invites guests to join NbC Email Club to benefit from promotions. Upholds a clean and organized bakery presentation, including cleaning of floors and surfaces as needed. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assembles cake and balloon orders according to guest specifications and follows NbC cake decorating and presentation standards with precision. Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests. Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands. Monitors inventory of cake-crafting supplies and notifies management when replenishment is required. Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues. Complies with all health and safety guidelines and NbC policies and procedures, including dress code and personal hygiene. Maintains a consistent work attendance and punctuality record.
Knowledge, Skills, and Abilities
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements
Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Must be available to work Sundays. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate. All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr