Maricopa Community College District
Student Services Director
Maricopa Community College District, Chandler, Arizona, United States, 85249
Job Title
Student Services Director Job ID:
321807
Location:
Chandler-Gilbert Community College
Full/Part Time:
Full Time
Regular/Temporary:
Regular Hiring Salary Range $84,346.00 - $109,649.50/annually, DOE Grade 121 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision - creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Public Service Loan Forgiveness eligibility for qualifying employers Job Summary The Director of Student Success serves as a strategic leader focused on the development, implementation, and evaluation of retention and persistence strategies that result in increased student success and completion. The role provides leadership for early alert systems and retention efforts within Student Affairs, and directs a team of professional staff focused on implementing and assessing proactive strategies to address various barriers (e.g. academic, basic needs, behavioral) to student success, especially at?risk students. This position works closely with Student Affairs leaders, and collaborates with faculty, and the college community to foster a culture of holistic support for our students. Essential Functions 30% - Leads, designs, and assesses a comprehensive retention and outreach program, including strategy, goals, objectives, and learning outcomes targeting specific student populations (including at-risk students) across their experience. Leads continuous evaluation to inform program enhancements. Creates and delivers ongoing professional development and training sessions for college personnel involved in retention-related efforts. 30% - Provides leadership and guidance within Student Affairs for early alert systems (e.g. CAREs, Dropout Detective, etc.). Partners with student affairs departments, faculty, academic units, the district office, and external community organizations to implement appropriate wrap-around support. 20% - Manages staff and daily functions within the Student Success department; Oversees budget management and tracking; Compiles and presents reports analyzing program outcomes and performance data; Represents the department on college and district-level committees. 15% - Supports the administration of student access and success policies, assists with compliance and reporting requirements, and adjudicates student conduct. Provides guidance on student concerns and complaints in alignment with district, state, and federal regulations. 5% - Other duties as assigned. Minimum Qualifications Master's Degree from a regionally accredited institution in education, business administration, public administration or related field and four years of related experience that includes two years of management and supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Master's degree Experience providing leadership to departments, programs, and/or retention strategies within Student Affairs. Demonstrated experience collaborating with faculty and other Student Affairs departments on collegewide initiatives. Demonstrated experience designing and/or executing retention strategies that support student populations at different stages of the student lifecycle. Demonstrated experience using technology tools that support early alert and student retention (student basic needs, behavioral support, and academic success). How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or Part-Time, including Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Apply on or before
September 26th, 2025
to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972 states that no person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance. The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321807&PostingSeq=1 jeid-9c735ecec3215c4c98fff2f4665a515a #J-18808-Ljbffr
Student Services Director Job ID:
321807
Location:
Chandler-Gilbert Community College
Full/Part Time:
Full Time
Regular/Temporary:
Regular Hiring Salary Range $84,346.00 - $109,649.50/annually, DOE Grade 121 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision - creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Public Service Loan Forgiveness eligibility for qualifying employers Job Summary The Director of Student Success serves as a strategic leader focused on the development, implementation, and evaluation of retention and persistence strategies that result in increased student success and completion. The role provides leadership for early alert systems and retention efforts within Student Affairs, and directs a team of professional staff focused on implementing and assessing proactive strategies to address various barriers (e.g. academic, basic needs, behavioral) to student success, especially at?risk students. This position works closely with Student Affairs leaders, and collaborates with faculty, and the college community to foster a culture of holistic support for our students. Essential Functions 30% - Leads, designs, and assesses a comprehensive retention and outreach program, including strategy, goals, objectives, and learning outcomes targeting specific student populations (including at-risk students) across their experience. Leads continuous evaluation to inform program enhancements. Creates and delivers ongoing professional development and training sessions for college personnel involved in retention-related efforts. 30% - Provides leadership and guidance within Student Affairs for early alert systems (e.g. CAREs, Dropout Detective, etc.). Partners with student affairs departments, faculty, academic units, the district office, and external community organizations to implement appropriate wrap-around support. 20% - Manages staff and daily functions within the Student Success department; Oversees budget management and tracking; Compiles and presents reports analyzing program outcomes and performance data; Represents the department on college and district-level committees. 15% - Supports the administration of student access and success policies, assists with compliance and reporting requirements, and adjudicates student conduct. Provides guidance on student concerns and complaints in alignment with district, state, and federal regulations. 5% - Other duties as assigned. Minimum Qualifications Master's Degree from a regionally accredited institution in education, business administration, public administration or related field and four years of related experience that includes two years of management and supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Master's degree Experience providing leadership to departments, programs, and/or retention strategies within Student Affairs. Demonstrated experience collaborating with faculty and other Student Affairs departments on collegewide initiatives. Demonstrated experience designing and/or executing retention strategies that support student populations at different stages of the student lifecycle. Demonstrated experience using technology tools that support early alert and student retention (student basic needs, behavioral support, and academic success). How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or Part-Time, including Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Apply on or before
September 26th, 2025
to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972 states that no person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance. The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321807&PostingSeq=1 jeid-9c735ecec3215c4c98fff2f4665a515a #J-18808-Ljbffr