Selectransportation Resources
We are seeking a dedicated and detail-oriented
IT Support Technician
to join our team. This individual will be the first point of contact for employees experiencing technical issues and will play a critical role in maintaining smooth day-to-day operations. The IT Support Technician will provide both remote and in-person support, troubleshoot hardware and software issues, and ensure systems are running efficiently.
Requirements
Key Responsibilities
Serve as the first line of support for IT-related inquiries via phone, email, or ticketing system. Troubleshoot and resolve hardware, software, and networking issues in a timely manner. Install, configure, and maintain computer systems, mobile devices, and peripheral equipment. Support user account setup, password resets, and access permissions. Maintain and update IT documentation, asset inventories, and support procedures. Assist with system updates, patches, and security monitoring. Escalate complex issues to senior IT staff or vendors as necessary. Provide training and support to end-users on technology best practices. Required Skills and Qualifications
Education/Experience:
Associate's degree in IT, Computer Science, or related field (Bachelor's preferred). 1-2 years of experience in IT support or help desk environment.
Technical Skills:
Proficiency with Windows and/or macOS environments. Knowledge of Microsoft 365, Active Directory, and basic networking concepts. Familiarity with ticketing systems and remote desktop tools. Basic understanding of cybersecurity practices. Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to multitask and work under pressure. Customer-focused mindset with patience and professionalism.
IT Support Technician
to join our team. This individual will be the first point of contact for employees experiencing technical issues and will play a critical role in maintaining smooth day-to-day operations. The IT Support Technician will provide both remote and in-person support, troubleshoot hardware and software issues, and ensure systems are running efficiently.
Requirements
Key Responsibilities
Serve as the first line of support for IT-related inquiries via phone, email, or ticketing system. Troubleshoot and resolve hardware, software, and networking issues in a timely manner. Install, configure, and maintain computer systems, mobile devices, and peripheral equipment. Support user account setup, password resets, and access permissions. Maintain and update IT documentation, asset inventories, and support procedures. Assist with system updates, patches, and security monitoring. Escalate complex issues to senior IT staff or vendors as necessary. Provide training and support to end-users on technology best practices. Required Skills and Qualifications
Education/Experience:
Associate's degree in IT, Computer Science, or related field (Bachelor's preferred). 1-2 years of experience in IT support or help desk environment.
Technical Skills:
Proficiency with Windows and/or macOS environments. Knowledge of Microsoft 365, Active Directory, and basic networking concepts. Familiarity with ticketing systems and remote desktop tools. Basic understanding of cybersecurity practices. Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to multitask and work under pressure. Customer-focused mindset with patience and professionalism.