The New Orleans Tribune
Front Desk Supervisor Higgins Hotel and Conference Center
The New Orleans Tribune, New Orleans, Louisiana, United States, 70123
The Higgins Hotel is seeking a Full-time Front Desk Supervisor
The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.
QUALIFICATIONS : Prior cash handling experience necessary High School graduate or G.E.D. equivalent Ability to communicate effectively with the public and other Team Members Read, write and speak English fluently Six months Front Desk experience Strong computer skills About Us The Higgins Hotel & Conference Centers name reflects the contributions of the extraordinary entrepreneur, Andrew Higgins, who designed and built over 20,000 boats in New Orleans that were used in every major amphibious assault of World War II.
Conveniently located directly across the street from The National WWII Museum, the hotel offers 230 era-inspired guest rooms and specialty suites, premium amenities, full-service restaurant, lounge, and a rooftop bar, as well as a second-floor conference center with more than 18,000 square feet of meeting and event space.
The Higgins Hotel offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Three Tiers of Medical Coverage 24/7 Healthcare Concierge 24/7 Teledoc service Maternity Program Cancer Program Free Maintenance Medications Vision Insurance Dental Insurance Company Paid Life Insurance, Long Term Disability, and Short Term Disability Life Insurance Buy Ups Short Term Disability Buy-Up Critical Illness Accident Insurance Hospital Indemnity Home and Auto insurance Legal Assistance Pet Insurance Hotel Discounts Tuition Reimbursement EAP Program Emergency Travel Assistance Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Team Member Service Awards Working at the Higgins Hotel is like nowhere else. Its less of a job, more of a calling. Its part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
The Higgins Hotel is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Pay Range:$18 per hour #J-18808-Ljbffr
The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.
QUALIFICATIONS : Prior cash handling experience necessary High School graduate or G.E.D. equivalent Ability to communicate effectively with the public and other Team Members Read, write and speak English fluently Six months Front Desk experience Strong computer skills About Us The Higgins Hotel & Conference Centers name reflects the contributions of the extraordinary entrepreneur, Andrew Higgins, who designed and built over 20,000 boats in New Orleans that were used in every major amphibious assault of World War II.
Conveniently located directly across the street from The National WWII Museum, the hotel offers 230 era-inspired guest rooms and specialty suites, premium amenities, full-service restaurant, lounge, and a rooftop bar, as well as a second-floor conference center with more than 18,000 square feet of meeting and event space.
The Higgins Hotel offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Three Tiers of Medical Coverage 24/7 Healthcare Concierge 24/7 Teledoc service Maternity Program Cancer Program Free Maintenance Medications Vision Insurance Dental Insurance Company Paid Life Insurance, Long Term Disability, and Short Term Disability Life Insurance Buy Ups Short Term Disability Buy-Up Critical Illness Accident Insurance Hospital Indemnity Home and Auto insurance Legal Assistance Pet Insurance Hotel Discounts Tuition Reimbursement EAP Program Emergency Travel Assistance Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Team Member Service Awards Working at the Higgins Hotel is like nowhere else. Its less of a job, more of a calling. Its part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
The Higgins Hotel is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Pay Range:$18 per hour #J-18808-Ljbffr