H&M Group
Store Manager
As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits. Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Schedule to budgeted hours plan in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled in a correct way Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions Ensure good understanding of the local area of your store, customers, competition, and fashion trends Responsible for talent and performance management in your store recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share your knowledge and skills with your team Strong collaboration with Area team and store leadership team including VMs Ensure excellent communication & professionalism Responsible for the teams planning & scheduling Regular communication to store colleagues to inform, motivate and inspire daily/weekly meetings, etc Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development Ensure a clean and tidy sales floor and back of house. Ensure high fashion quality, visual and commercial product presentation, with great garment care. Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues Responsible for & supports with the daily opening & closing of store routines and processes Ensure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards, processes, utilizing all tools and technology provided Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)
As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits. Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Schedule to budgeted hours plan in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled in a correct way Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions Ensure good understanding of the local area of your store, customers, competition, and fashion trends Responsible for talent and performance management in your store recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share your knowledge and skills with your team Strong collaboration with Area team and store leadership team including VMs Ensure excellent communication & professionalism Responsible for the teams planning & scheduling Regular communication to store colleagues to inform, motivate and inspire daily/weekly meetings, etc Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development Ensure a clean and tidy sales floor and back of house. Ensure high fashion quality, visual and commercial product presentation, with great garment care. Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues Responsible for & supports with the daily opening & closing of store routines and processes Ensure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards, processes, utilizing all tools and technology provided Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)