Frontera Health, Inc.
Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, were bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.
Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.
IT Support Specialist
Location:
Denver, CO (with travel up to 30%) Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, were bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth. Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services. Were looking for a mission-driven IT Support Specialist to provide frontline technical support to over 250+ clinical providers across multiple states. Youll be the first line of defense when a providers laptop wont connect, a telehealth tool malfunctions, or a new clinic needs AV equipment configured. Your role sits at the intersection of tech, operations, and care delivery ensuring that our clinical teams can do their best work without interruption. Youll support Fronteras tech-enabled clinics by owning IT onboarding, device management, software access, and real-time troubleshooting. Youll also partner with the corporate IT team and clinical ops leaders to ensure our support scales with the business. This is a hands-on, high-impact role for someone who thrives in fast-paced environments, loves solving problems, and brings a calm, service-first approach to every support request Key Responsibilities
Technical Support & Troubleshooting
Respond to IT requests via phone, chat, and email, prioritizing issues based on clinical impact. Diagnose and resolve hardware/software issues, escalating as needed to Corporate IT or Engineering. Proactively identify common problems and propose tools, automation, or documentation to reduce friction. Device & Access Management
Provision laptops, tablets, headsets, and other hardware for new providers. Enroll and manage devices using MDM to ensure security and compliance. Track and manage hardware returns, repairs, and replacements. Ensure timely setup of accounts, permissions, and tools as part of onboarding/offboarding workflows. Clinic & Field Support
Travel to clinics (2030%) to assist with onsite AV equipment setup, troubleshooting, and relationship-building with field teams. Maintain clinic A/V setups aligned with Fronteras telehealth and data capture platform requirements. Train providers on basic use of IT tools and hardware during clinic visits. Security, Compliance & Documentation
Enforce HIPAA and SOC 2 best practices in provider access and device usage. Support compliance audits with accurate inventory, logs, and workflow documentation. Maintain and contribute to IT knowledge base articles, training materials, and onboarding guides. Serve as the clinical IT liaison to Corporate IT for escalations and shared initiatives. Work cross-functionally with Clinical Operations to anticipate and prepare for new clinic launches or tech rollouts. Monitor support trends and share insights to inform future tooling or infrastructure improvements. What You Bring
2+ years of experience in IT support, ideally in a clinical or field-based environment. Strong troubleshooting skills across Windows/macOS and mobile platforms (iOS/Android). Comfort working independently in a remote-first, distributed team. Experience supporting HIPAA-compliant environments or SOC 2 readiness preferred. Ability to travel regularly (up to 30%) to support clinic setups and relationship-building. Excellent communication skills and a calm, service-oriented mindset. Ability to juggle multiple priorities while staying organized and detail-oriented. Bonus: Experience with MDM tools, endpoint security, or clinical software platforms. You thrive in fast-paced, high-growth environments and love being the go-to person for solving problems. You treat every support interaction as an opportunity to build trust and reduce friction. You document as you go not just for yourself, but for the next person who needs help. Youre energized by mission-driven work and care about making a difference in peoples lives. You think like a systems builder and constantly look for ways to improve, automate, and scale. Why Frontera Health?
Impactful Mission : Work on challenging and meaningful projects that leverage cutting-edge technologies (AI/ML) to improve pediatric healthcare in underserved communities. Growth & Innovation : Be at the forefront of innovation, collaborating with a talented and passionate team in a fast-paced, dynamic environment. Professional Development : Join a culture that values mentorship, learning, and continuous improvement. Global Collaboration : Engage with team members around the world, broadening your perspective and fostering diverse ideas. Competitive Compensation : We offer a competitive salary and benefits package. Make a Difference : Help shape the future of behavioral healthcare and positively influence the lives of children and families in rural communities. We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individuals qualifications and experience, with consideration given to the factors listed above. All full time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and responsible PTO. Expected salary range in Denver $65,000 - $85,000 USD Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success. We are committed to: Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law. Fostering a culture of inclusion and belonging where everyone feels valued and respected. Providing reasonable accommodations to employees with disabilities. Continuously learning and improving our DE&I practices. We will achieve this commitment by: Recruiting and hiring a diverse workforce that reflects the communities we serve. Creating and maintaining an inclusive work environment that is free from discrimination and harassment. Actively listening to and addressing the needs and concerns of all employees. We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees. Create a Job Alert Interested in building your career at Frontera Health? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Website LinkedIn Profile This is a hybrid role, and you will be expected to work onsite at our Denver headquarters with a minimum expectation of 3 days per week. Can you confirm that you are located in the Denver area? * Yes, I am located in the Denver area. No, I am not located in the Denver area, but I am open to relocation. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Frontera Healths Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select...
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Location:
Denver, CO (with travel up to 30%) Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, were bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth. Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services. Were looking for a mission-driven IT Support Specialist to provide frontline technical support to over 250+ clinical providers across multiple states. Youll be the first line of defense when a providers laptop wont connect, a telehealth tool malfunctions, or a new clinic needs AV equipment configured. Your role sits at the intersection of tech, operations, and care delivery ensuring that our clinical teams can do their best work without interruption. Youll support Fronteras tech-enabled clinics by owning IT onboarding, device management, software access, and real-time troubleshooting. Youll also partner with the corporate IT team and clinical ops leaders to ensure our support scales with the business. This is a hands-on, high-impact role for someone who thrives in fast-paced environments, loves solving problems, and brings a calm, service-first approach to every support request Key Responsibilities
Technical Support & Troubleshooting
Respond to IT requests via phone, chat, and email, prioritizing issues based on clinical impact. Diagnose and resolve hardware/software issues, escalating as needed to Corporate IT or Engineering. Proactively identify common problems and propose tools, automation, or documentation to reduce friction. Device & Access Management
Provision laptops, tablets, headsets, and other hardware for new providers. Enroll and manage devices using MDM to ensure security and compliance. Track and manage hardware returns, repairs, and replacements. Ensure timely setup of accounts, permissions, and tools as part of onboarding/offboarding workflows. Clinic & Field Support
Travel to clinics (2030%) to assist with onsite AV equipment setup, troubleshooting, and relationship-building with field teams. Maintain clinic A/V setups aligned with Fronteras telehealth and data capture platform requirements. Train providers on basic use of IT tools and hardware during clinic visits. Security, Compliance & Documentation
Enforce HIPAA and SOC 2 best practices in provider access and device usage. Support compliance audits with accurate inventory, logs, and workflow documentation. Maintain and contribute to IT knowledge base articles, training materials, and onboarding guides. Serve as the clinical IT liaison to Corporate IT for escalations and shared initiatives. Work cross-functionally with Clinical Operations to anticipate and prepare for new clinic launches or tech rollouts. Monitor support trends and share insights to inform future tooling or infrastructure improvements. What You Bring
2+ years of experience in IT support, ideally in a clinical or field-based environment. Strong troubleshooting skills across Windows/macOS and mobile platforms (iOS/Android). Comfort working independently in a remote-first, distributed team. Experience supporting HIPAA-compliant environments or SOC 2 readiness preferred. Ability to travel regularly (up to 30%) to support clinic setups and relationship-building. Excellent communication skills and a calm, service-oriented mindset. Ability to juggle multiple priorities while staying organized and detail-oriented. Bonus: Experience with MDM tools, endpoint security, or clinical software platforms. You thrive in fast-paced, high-growth environments and love being the go-to person for solving problems. You treat every support interaction as an opportunity to build trust and reduce friction. You document as you go not just for yourself, but for the next person who needs help. Youre energized by mission-driven work and care about making a difference in peoples lives. You think like a systems builder and constantly look for ways to improve, automate, and scale. Why Frontera Health?
Impactful Mission : Work on challenging and meaningful projects that leverage cutting-edge technologies (AI/ML) to improve pediatric healthcare in underserved communities. Growth & Innovation : Be at the forefront of innovation, collaborating with a talented and passionate team in a fast-paced, dynamic environment. Professional Development : Join a culture that values mentorship, learning, and continuous improvement. Global Collaboration : Engage with team members around the world, broadening your perspective and fostering diverse ideas. Competitive Compensation : We offer a competitive salary and benefits package. Make a Difference : Help shape the future of behavioral healthcare and positively influence the lives of children and families in rural communities. We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individuals qualifications and experience, with consideration given to the factors listed above. All full time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and responsible PTO. Expected salary range in Denver $65,000 - $85,000 USD Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success. We are committed to: Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law. Fostering a culture of inclusion and belonging where everyone feels valued and respected. Providing reasonable accommodations to employees with disabilities. Continuously learning and improving our DE&I practices. We will achieve this commitment by: Recruiting and hiring a diverse workforce that reflects the communities we serve. Creating and maintaining an inclusive work environment that is free from discrimination and harassment. Actively listening to and addressing the needs and concerns of all employees. We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees. Create a Job Alert Interested in building your career at Frontera Health? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Website LinkedIn Profile This is a hybrid role, and you will be expected to work onsite at our Denver headquarters with a minimum expectation of 3 days per week. Can you confirm that you are located in the Denver area? * Yes, I am located in the Denver area. No, I am not located in the Denver area, but I am open to relocation. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Frontera Healths Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr