eTeam
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Base pay range
$20.00/hr - $25.00/hr Direct message the job poster from eTeam Position: Desktop Support Lead/ Desktop Engineer Duration: 6 Month Pay rate - $26/hr. on W2 Desktop Support Engineer to provide technical support and maintenance services in. The ideal candidate should have experience in troubleshooting, diagnosing, and resolving hardware and software issues. Must have Service Now experience Strong troubleshooting skills Working at a manufacturing facility Network troubleshooting experience Strong Active Directory experience Self Reliance Motivated Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written, and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and move computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if the offer of employment is extended. Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Staffing and Recruiting Referrals increase your chances of interviewing at eTeam by 2x Get notified about new Desktop Support Technician jobs in
Milwaukee, WI . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$20.00/hr - $25.00/hr Direct message the job poster from eTeam Position: Desktop Support Lead/ Desktop Engineer Duration: 6 Month Pay rate - $26/hr. on W2 Desktop Support Engineer to provide technical support and maintenance services in. The ideal candidate should have experience in troubleshooting, diagnosing, and resolving hardware and software issues. Must have Service Now experience Strong troubleshooting skills Working at a manufacturing facility Network troubleshooting experience Strong Active Directory experience Self Reliance Motivated Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written, and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and move computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if the offer of employment is extended. Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Staffing and Recruiting Referrals increase your chances of interviewing at eTeam by 2x Get notified about new Desktop Support Technician jobs in
Milwaukee, WI . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr