ASM Global
Event Manager - Branson Convention Center
ASM Global, Branson, Missouri, United States, 65616
The Event Manager (EM) at Branson Convention Center (BCC) is responsible for providing professional client service and support in the planning, organization, and management of events within the facility, and monitors the logistics of these events. The EM oversees all tasks from the time the events are turned definite through the conclusion of the event, and serves as the main means of communication between clients and internal departments when necessary. This position supervises third party contractors hired on site for events.
Essential Duties & Responsibilities
Ensures successful event coordination activities by monitoring the status of all assigned event advances and maintains close contact with clients, vendors, and staff to ensure a high level of service
Meets with clients, external vendors, and internal teams assigned to events to facilitate logistics and needs
Guides clients in preparation of events by interpreting and explaining use license agreement provisions as well as facility policies and procedures
Keeps clients informed as to status of deadlines, including but not limited to diagram submissions, set-up specifications for leased spaces, and other related details
Prepares event cost estimates and monitors final billing
Provides clear, concise, and timely communication of detailed requirements to internal departments
Verify that event spaces have been set accurately to client specifications
Serves as primary liaison between clients and internal departments as needed
Monitors events in the facility, maintaining close contact with clients and venue staff to ensure successful events; follows up on all client requests, concerns, and issues during the event to ensure resolution
Assists in monitoring events on site for proper control and care for life safety and personal protective equipment (PPE) on site
Maintains event-related information, documents, and files for archival purposes and historical data
Provides timely response and follow up on all client requests and event-related inquiries to ensure the appropriate department handles them
Attends staff and client meetings; develops and maintains a harmonious working relationship with all clients, external vendors, third party contractors, internal departments, and other stakeholders of events
Assists with purchasing when necessary and contributes to the success of department goals
Maintains a professional image, generates positive public relations, and provides excellent customer service to clients, guests, and staff working in the facility
Serves as manager on duty as required
Works extended/irregular hours including nights, weekends, and holidays as needed
Performs other duties as assigned
Supervisory Responsibilities
Supervises third-party contractors hired by the venue for events when needed
Qualifications
Knowledge of event management, planning, and logistics
Knowledge of or ability to learn event safety, including life safety, fire code, first aid, and best practices
Knowledge of or ability to learn software including event management programs, event diagramming software, and other event and venue-related computer applications
Knowledge of or ability to learn industry terminology, event services, venue capabilities, and logistical requirements for the types of events anticipated at the facility
Ability to handle multiple events, projects, tasks, and other deadlines simultaneously
Ability to work independently, exercising good judgement, problem-solving, and initiative
Possession of any licenses, certificates, or training related to event planning, venue management, or other related fields preferred
Must maintain effective working relationships with clients, external vendors, employees, exhibitors, patrons, and others encountered in the course of employment
Must follow oral and written instructions, communicate effectively with others in both oral and written form, and provide oral and written instruction to all staff, clients, and contractors
Must organize and prioritize work to meet deadlines, work effectively under pressure and quick deadlines, produce accurate results, and remain flexible to adjust to changing circumstances as they occur
Must meet Physical Demands of job
Must be licensed and insured to operate a motor vehicle in the United States
Education & Experience
High school or GED certificate graduate required
Associate’s or bachelor’s degree from an accredited college or university in event management, hospitality, sports management, tourism, arts administration, or related field preferred but not required
2+ years related experience and/or training or equivalent work experience
Customer service experience required
Certificates, Licenses, & Registrations
Trained Crowd Manager certification or ability to obtain certification
First Aid, CPR, AED certification or ability to obtain certification
Event or venue industry designations such as CVP, CMP, CEM, etc. preferred but not required
Computer Skills
Operate a personal computer using Windows, Mac, Microsoft Office, and other standard office equipment
Knowledge of event management programs, event diagramming programs, and other venue-related software
Must have strong computer skills and ability to learn new software and hardware
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds
This position requires climbing, lifting, carrying, pushing, pulling, and stooping
May sometimes be required to work from heights and/or outdoors
Must be able to stand or sit for long periods of time
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Essential Duties & Responsibilities
Ensures successful event coordination activities by monitoring the status of all assigned event advances and maintains close contact with clients, vendors, and staff to ensure a high level of service
Meets with clients, external vendors, and internal teams assigned to events to facilitate logistics and needs
Guides clients in preparation of events by interpreting and explaining use license agreement provisions as well as facility policies and procedures
Keeps clients informed as to status of deadlines, including but not limited to diagram submissions, set-up specifications for leased spaces, and other related details
Prepares event cost estimates and monitors final billing
Provides clear, concise, and timely communication of detailed requirements to internal departments
Verify that event spaces have been set accurately to client specifications
Serves as primary liaison between clients and internal departments as needed
Monitors events in the facility, maintaining close contact with clients and venue staff to ensure successful events; follows up on all client requests, concerns, and issues during the event to ensure resolution
Assists in monitoring events on site for proper control and care for life safety and personal protective equipment (PPE) on site
Maintains event-related information, documents, and files for archival purposes and historical data
Provides timely response and follow up on all client requests and event-related inquiries to ensure the appropriate department handles them
Attends staff and client meetings; develops and maintains a harmonious working relationship with all clients, external vendors, third party contractors, internal departments, and other stakeholders of events
Assists with purchasing when necessary and contributes to the success of department goals
Maintains a professional image, generates positive public relations, and provides excellent customer service to clients, guests, and staff working in the facility
Serves as manager on duty as required
Works extended/irregular hours including nights, weekends, and holidays as needed
Performs other duties as assigned
Supervisory Responsibilities
Supervises third-party contractors hired by the venue for events when needed
Qualifications
Knowledge of event management, planning, and logistics
Knowledge of or ability to learn event safety, including life safety, fire code, first aid, and best practices
Knowledge of or ability to learn software including event management programs, event diagramming software, and other event and venue-related computer applications
Knowledge of or ability to learn industry terminology, event services, venue capabilities, and logistical requirements for the types of events anticipated at the facility
Ability to handle multiple events, projects, tasks, and other deadlines simultaneously
Ability to work independently, exercising good judgement, problem-solving, and initiative
Possession of any licenses, certificates, or training related to event planning, venue management, or other related fields preferred
Must maintain effective working relationships with clients, external vendors, employees, exhibitors, patrons, and others encountered in the course of employment
Must follow oral and written instructions, communicate effectively with others in both oral and written form, and provide oral and written instruction to all staff, clients, and contractors
Must organize and prioritize work to meet deadlines, work effectively under pressure and quick deadlines, produce accurate results, and remain flexible to adjust to changing circumstances as they occur
Must meet Physical Demands of job
Must be licensed and insured to operate a motor vehicle in the United States
Education & Experience
High school or GED certificate graduate required
Associate’s or bachelor’s degree from an accredited college or university in event management, hospitality, sports management, tourism, arts administration, or related field preferred but not required
2+ years related experience and/or training or equivalent work experience
Customer service experience required
Certificates, Licenses, & Registrations
Trained Crowd Manager certification or ability to obtain certification
First Aid, CPR, AED certification or ability to obtain certification
Event or venue industry designations such as CVP, CMP, CEM, etc. preferred but not required
Computer Skills
Operate a personal computer using Windows, Mac, Microsoft Office, and other standard office equipment
Knowledge of event management programs, event diagramming programs, and other venue-related software
Must have strong computer skills and ability to learn new software and hardware
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds
This position requires climbing, lifting, carrying, pushing, pulling, and stooping
May sometimes be required to work from heights and/or outdoors
Must be able to stand or sit for long periods of time
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.