Diverse Lynx
Job Description: Technical Specialist (Platform Support)
Onsite - NYC, NY
What are the top 3 skills required for this role?
1. Strong working knowledge of UNIX / LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
2. Considerable hands-on experience trouble shooting/ working with App server preferably WebSphere
3. Strong knowledge of relational database (DB2 preferred)
Job Description/ Responsibilities • Serve as SME on functional and technical aspects of the Payments platform • Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects • Coordinate the deployment of software on TCH internal infrastructure; configure the software per project requirements • Liaise with Quality Assurance to ensure quality of software deliverables • Provide Level 3 support
o Assist support teams in troubleshooting production issues and engage/escalate to vendor as necessary • Develop implementation/roll-out strategy for new releases • Occasionally design and develop ad-hoc shell scripts, database patches, reports, etc. (large scale in-house software development is not anticipated) • Assist Project Management in assessing project sizing and timelines • Triage, troubleshoot and resolve escalated production issues on a complex mission critical application • Perform root cause analysis of issues • Responsible for analysing systems/processes and recommending changes to improve processing efficiency • Develop run-books for recurring issues, system implementation, shutdown and recovery • Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
This role is NOC Ops representative within the NOC support team providing support during off-business hours (7 pm to 6 am)
8 to 10 years of experience is fine.
Candidate should be ready to work in night shift in weekdays and weekends. 10 hrs shift, 4 days a week (Total estimated 40 hrs/week)
Preferred (not mandatory)
Prior experience working with Payment networks (Visa, Client, Client), commercial or retail banking with emphasis on Digital Channels, Tokenization techniques, implementation of RTP at a financial institution or third-party service provider is desirable.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Onsite - NYC, NY
What are the top 3 skills required for this role?
1. Strong working knowledge of UNIX / LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
2. Considerable hands-on experience trouble shooting/ working with App server preferably WebSphere
3. Strong knowledge of relational database (DB2 preferred)
Job Description/ Responsibilities • Serve as SME on functional and technical aspects of the Payments platform • Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects • Coordinate the deployment of software on TCH internal infrastructure; configure the software per project requirements • Liaise with Quality Assurance to ensure quality of software deliverables • Provide Level 3 support
o Assist support teams in troubleshooting production issues and engage/escalate to vendor as necessary • Develop implementation/roll-out strategy for new releases • Occasionally design and develop ad-hoc shell scripts, database patches, reports, etc. (large scale in-house software development is not anticipated) • Assist Project Management in assessing project sizing and timelines • Triage, troubleshoot and resolve escalated production issues on a complex mission critical application • Perform root cause analysis of issues • Responsible for analysing systems/processes and recommending changes to improve processing efficiency • Develop run-books for recurring issues, system implementation, shutdown and recovery • Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
This role is NOC Ops representative within the NOC support team providing support during off-business hours (7 pm to 6 am)
8 to 10 years of experience is fine.
Candidate should be ready to work in night shift in weekdays and weekends. 10 hrs shift, 4 days a week (Total estimated 40 hrs/week)
Preferred (not mandatory)
Prior experience working with Payment networks (Visa, Client, Client), commercial or retail banking with emphasis on Digital Channels, Tokenization techniques, implementation of RTP at a financial institution or third-party service provider is desirable.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.