Lexima
Full job description
The primary purpose of the Guest Service Agent is to greetand serve guests in a professional, gracious manner. Register guests; provideprompt and courteous service to the guest throughout their stay, resolve guestproblems, close guest accounts upon check out and offer fond farewell toguests.
Essential Job Duties: Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys. Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and facsimiles for guests. Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved. Benefits:
Hotel discounts for Marriott hotel brands Extensive benefits package for full time employees, including Medical, Vision, Dental, Short Term Disability, and more! 401K program with a 4% company match Paid Time Off policy with accrual starting on your first day And many more!!
Job Type: Full-time
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status
The primary purpose of the Guest Service Agent is to greetand serve guests in a professional, gracious manner. Register guests; provideprompt and courteous service to the guest throughout their stay, resolve guestproblems, close guest accounts upon check out and offer fond farewell toguests.
Essential Job Duties: Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys. Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and facsimiles for guests. Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved. Benefits:
Hotel discounts for Marriott hotel brands Extensive benefits package for full time employees, including Medical, Vision, Dental, Short Term Disability, and more! 401K program with a 4% company match Paid Time Off policy with accrual starting on your first day And many more!!
Job Type: Full-time
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status