Children's Health System of Texas
Care Coordinator Assistant
Children's Health System of Texas, Dallas, Texas, United States, 75215
Care Coordinator Assistant
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. The Care Coordinator Assistant is a member of the multi-disciplinary team who supports the Care Coordinator to provide patient support along the continuum of care. The Care Coordinator assistant, under the supervision of the Care Coordinator, is responsible for the arrangement of patient home care needs such as home health care, home medical equipment, appointment scheduling, and clerical duties. Care coordination in the healthcare system is a collaborative process and the Care Coordinator Assistant will communicate directly with the Care Coordinator as well as with patients and families, third party vendors, and payors. Responsibilities include clerical functions such as management of phone lines, faxing, documentation of information received by phone or fax, retrieval of medical records, scanning of documents, and other clerical functions not listed. Treatment plan coordination, arrangement, and management include coordination with payors and vendors for the arrangement of home medical equipment, home health care, medications, community resources/entities, and transitions to other facilities or organizations. This position emphasizes the optimization of the Care Coordinator's productivity by providing clerical support, managing confidential patient information, and ensuring compliant and accurate management of departmental records and communications. This position functions as the point of contact for the department, and is responsible for the professional and timely response to calls, messages, and the forwarding of communications to the responsible party. This position demonstrates customer focused interpersonal skills, utilizes problem solving processes, and critical thinking. Communication includes resolving conflict with Providers, health care team members, community agencies, clients and families with diverse opinions, values, and religious/cultural ideas. Continually communicate with and advocate for patients and families, Providers, multidisciplinary team members and payers to facilitate coordination of clinical activities and to enhance the effect of a seamless transition from one level of care to another across the continuum. Builds therapeutic and trusting relationships with patients, families, and caregivers through effective communication and listening skills. Managing Key Performance Indicators (As defined by hiring department) includes work collaboratively with others to define and study areas of inefficiency and participate in process improvement projects. Increase quality, efficiency and patient satisfaction while managing cost of care for targeted population. Collects, completes and submits statistical data in a timely manner. Professional Development includes staying abreast of payor guidelines and standards, staying abreast of community resources available to facilitate safe patient transitions of care, and remaining current on clinical advancements related to primary patient population. Proactively seeks to understand areas/roles outside of immediate area/role within department. Community Involvement and Advocacy includes Health Fairs, appropriate professional organization, educational speaking. Other duties as assigned. Work Experience: At least 3 years relevant experience, preferably in a healthcare or service environment preferred. Education: High school diploma or equivalent required. Licenses and Certifications: Medical assistant preferred. We put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute. Holistic Benefits How We'll Care for You: Employee portion of medical plan premiums are covered after 3 years. 4%-10% employee savings plan match based on tenure Paid Parental Leave (up to 12 weeks) Caregiver Leave Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. The Care Coordinator Assistant is a member of the multi-disciplinary team who supports the Care Coordinator to provide patient support along the continuum of care. The Care Coordinator assistant, under the supervision of the Care Coordinator, is responsible for the arrangement of patient home care needs such as home health care, home medical equipment, appointment scheduling, and clerical duties. Care coordination in the healthcare system is a collaborative process and the Care Coordinator Assistant will communicate directly with the Care Coordinator as well as with patients and families, third party vendors, and payors. Responsibilities include clerical functions such as management of phone lines, faxing, documentation of information received by phone or fax, retrieval of medical records, scanning of documents, and other clerical functions not listed. Treatment plan coordination, arrangement, and management include coordination with payors and vendors for the arrangement of home medical equipment, home health care, medications, community resources/entities, and transitions to other facilities or organizations. This position emphasizes the optimization of the Care Coordinator's productivity by providing clerical support, managing confidential patient information, and ensuring compliant and accurate management of departmental records and communications. This position functions as the point of contact for the department, and is responsible for the professional and timely response to calls, messages, and the forwarding of communications to the responsible party. This position demonstrates customer focused interpersonal skills, utilizes problem solving processes, and critical thinking. Communication includes resolving conflict with Providers, health care team members, community agencies, clients and families with diverse opinions, values, and religious/cultural ideas. Continually communicate with and advocate for patients and families, Providers, multidisciplinary team members and payers to facilitate coordination of clinical activities and to enhance the effect of a seamless transition from one level of care to another across the continuum. Builds therapeutic and trusting relationships with patients, families, and caregivers through effective communication and listening skills. Managing Key Performance Indicators (As defined by hiring department) includes work collaboratively with others to define and study areas of inefficiency and participate in process improvement projects. Increase quality, efficiency and patient satisfaction while managing cost of care for targeted population. Collects, completes and submits statistical data in a timely manner. Professional Development includes staying abreast of payor guidelines and standards, staying abreast of community resources available to facilitate safe patient transitions of care, and remaining current on clinical advancements related to primary patient population. Proactively seeks to understand areas/roles outside of immediate area/role within department. Community Involvement and Advocacy includes Health Fairs, appropriate professional organization, educational speaking. Other duties as assigned. Work Experience: At least 3 years relevant experience, preferably in a healthcare or service environment preferred. Education: High school diploma or equivalent required. Licenses and Certifications: Medical assistant preferred. We put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute. Holistic Benefits How We'll Care for You: Employee portion of medical plan premiums are covered after 3 years. 4%-10% employee savings plan match based on tenure Paid Parental Leave (up to 12 weeks) Caregiver Leave Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.