e3 Partners / I Am Second
Overview
We are seeking a technically skilled and security-minded IT Systems & Security Administrator to support and maintain the core IT infrastructure for a national, mission-driven organization. This hands-on role is responsible for managing endpoints, user identity, cloud platforms, and cybersecurity tooling across a mixed environment of Windows and Apple devices, Google Workspace, and Microsoft 365. The ideal candidate brings broad technical knowledge, a service-oriented mindset, and a proactive approach to IT operations and risk mitigation. Support the daily IT operations of our organization, serving approximately 600 users. Responsibilities
Helpdesk & Operational Support
Resolve escalated Tier 2 and Tier 3 support requests involving hardware, software, and cloud systems. Support end users across Windows and Apple desktop/laptop environments, printers, and mobile devices. Maintain IT documentation, troubleshooting guides, and system configuration records. Participate in IT asset, change, and incident management processes using platforms like Jira, Freshservice, or ServiceNow. Leverage AI-powered tools (e.g., intelligent chatbots, automated knowledge base suggestions) to improve ticket resolution times and user self-service. Implement automations in ticketing systems (e.g., Jira, Freshservice, ServiceNow) to route, categorize, and escalate support issues. Systems Administration
Administer and support Google Workspace, including user lifecycle, groups, permissions, and security configurations. Maintain and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint. Administer Active Directory, Group Policy, DNS, DHCP, and hybrid identity integrations. Perform ongoing maintenance and monitoring of servers, SaaS platforms, and critical infrastructure. Deploy and maintain AI-enhanced monitoring and alerting tools for servers, cloud platforms, and network infrastructure to proactively detect issues. Automate repetitive administrative tasks such as account provisioning, license management, and storage monitoring. Implement and manage endpoint management solutions (e.g., Microsoft Intune, JAMF, or Kandji) for Windows and macOS devices. Enforce security policies related to encryption, patch management, app compliance, and remote management. Maintain inventory and lifecycle tracking of all user devices and related hardware. Utilize AI-driven endpoint management solutions to predict failures, optimize performance, and automate compliance enforcement. Implement automated patch management and remediation workflows across Windows and macOS fleets. Identity & Access Management
Manage user identities and access across cloud and on-prem systems using Azure AD / Entra ID, Okta, or equivalent IAM platforms. Maintain access controls, role-based permissions, and automation for onboarding/offboarding workflows. Support integration of identity across core systems like Google, Microsoft, Salesforce, and SaaS tools. Design AI/automation workflows for onboarding, offboarding, and access reviews to reduce manual effort and human error. Employ anomaly detection powered by AI to identify suspicious identity or access patterns. Security & Threat Protection
Deploy and administer AV/EDR/XDR tools (e.g., Microsoft Defender, CrowdStrike, SentinelOne) across all endpoints. Monitor alerts, investigate incidents, and escalate security issues per organizational protocols. Collaborate on compliance, policy documentation, and internal audits. Support phishing prevention, MFA adoption, and end-user cybersecurity awareness initiatives. Implement AI-driven SIEM/SOAR platforms (e.g., Microsoft Sentinel, Splunk) to automate incident detection, triage, and response. Evaluate emerging AI-enabled cybersecurity tools and balance their adoption with compliance, privacy, and ethical considerations. Ministry
Has the duty to interact with others as an ambassador of faith. Tasked with performing duties according to the Word of God and Biblical standards as drawn from the Holy Scripture. Serves as a messenger or teacher of faith according to e3 Doctrinal statements and beliefs. Has a duty to assist others to cultivate intimacy with God and growth in Christ-like character through personal and corporate spiritual disciplines. 35+ years of experience in a hands-on IT administrator or technical operations role. Proficiency with Google Workspace and Microsoft 365 administration. Strong knowledge of Active Directory, group policy, DNS/DHCP, and hybrid identity models. Experience managing Windows and macOS endpoints in an organizational environment. Experience with endpoint management solutions and AV/EDR/XDR security tools. Familiarity with identity and access management (IAM) platforms and security principles. Solid troubleshooting skills and experience with helpdesk escalation processes. Demonstrated success in implementing AI/automation in IT operations (e.g., ticketing, security, or endpoint workflows). Familiarity with AI-driven productivity platforms such as Microsoft Copilot, Google Gemini, Open AI, or equivalent. Spiritual Requirements
Being completely surrendered to the Lordship of Jesus Christ. Bearing witness of Christian character in daily life by biblical definition. Being a member in good standing of a local church. Agreement with the e3 Partners Doctrinal Statement. Is called to represent Christ and the beliefs of e3 to the larger community. Preferred Requirements
Experience with Salesforce user and permission support. Familiarity with IT asset management, documentation best practices, and security compliance frameworks. Certifications such as CompTIA Security+, Microsoft 365 Certified: Modern Desktop Administrator, Google Workspace Admin, or similar. Provide light administration for Salesforce, including user access, field creation, and permission sets. Contribute to evaluation and deployment of new tools or infrastructure projects. Experience with RPA/low-code automation (Power Automate, Zapier, Make, or Workato). Knowledge of AI-based cybersecurity solutions such as CrowdStrike Falcon Insight or Microsoft Defender with Copilot integrations. Track record of leading automation projects that improved service delivery or reduced administrative overhead. Required Personal Attributes
Strong attention to detail and accountability for uptime, performance, and security. Service-oriented mindset with excellent communication skills. Able to work independently and prioritize tasks across multiple systems and projects. Alignment with the mission and values of a faith-based, nonprofit organization. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Non-profit Organizations
#J-18808-Ljbffr
We are seeking a technically skilled and security-minded IT Systems & Security Administrator to support and maintain the core IT infrastructure for a national, mission-driven organization. This hands-on role is responsible for managing endpoints, user identity, cloud platforms, and cybersecurity tooling across a mixed environment of Windows and Apple devices, Google Workspace, and Microsoft 365. The ideal candidate brings broad technical knowledge, a service-oriented mindset, and a proactive approach to IT operations and risk mitigation. Support the daily IT operations of our organization, serving approximately 600 users. Responsibilities
Helpdesk & Operational Support
Resolve escalated Tier 2 and Tier 3 support requests involving hardware, software, and cloud systems. Support end users across Windows and Apple desktop/laptop environments, printers, and mobile devices. Maintain IT documentation, troubleshooting guides, and system configuration records. Participate in IT asset, change, and incident management processes using platforms like Jira, Freshservice, or ServiceNow. Leverage AI-powered tools (e.g., intelligent chatbots, automated knowledge base suggestions) to improve ticket resolution times and user self-service. Implement automations in ticketing systems (e.g., Jira, Freshservice, ServiceNow) to route, categorize, and escalate support issues. Systems Administration
Administer and support Google Workspace, including user lifecycle, groups, permissions, and security configurations. Maintain and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint. Administer Active Directory, Group Policy, DNS, DHCP, and hybrid identity integrations. Perform ongoing maintenance and monitoring of servers, SaaS platforms, and critical infrastructure. Deploy and maintain AI-enhanced monitoring and alerting tools for servers, cloud platforms, and network infrastructure to proactively detect issues. Automate repetitive administrative tasks such as account provisioning, license management, and storage monitoring. Implement and manage endpoint management solutions (e.g., Microsoft Intune, JAMF, or Kandji) for Windows and macOS devices. Enforce security policies related to encryption, patch management, app compliance, and remote management. Maintain inventory and lifecycle tracking of all user devices and related hardware. Utilize AI-driven endpoint management solutions to predict failures, optimize performance, and automate compliance enforcement. Implement automated patch management and remediation workflows across Windows and macOS fleets. Identity & Access Management
Manage user identities and access across cloud and on-prem systems using Azure AD / Entra ID, Okta, or equivalent IAM platforms. Maintain access controls, role-based permissions, and automation for onboarding/offboarding workflows. Support integration of identity across core systems like Google, Microsoft, Salesforce, and SaaS tools. Design AI/automation workflows for onboarding, offboarding, and access reviews to reduce manual effort and human error. Employ anomaly detection powered by AI to identify suspicious identity or access patterns. Security & Threat Protection
Deploy and administer AV/EDR/XDR tools (e.g., Microsoft Defender, CrowdStrike, SentinelOne) across all endpoints. Monitor alerts, investigate incidents, and escalate security issues per organizational protocols. Collaborate on compliance, policy documentation, and internal audits. Support phishing prevention, MFA adoption, and end-user cybersecurity awareness initiatives. Implement AI-driven SIEM/SOAR platforms (e.g., Microsoft Sentinel, Splunk) to automate incident detection, triage, and response. Evaluate emerging AI-enabled cybersecurity tools and balance their adoption with compliance, privacy, and ethical considerations. Ministry
Has the duty to interact with others as an ambassador of faith. Tasked with performing duties according to the Word of God and Biblical standards as drawn from the Holy Scripture. Serves as a messenger or teacher of faith according to e3 Doctrinal statements and beliefs. Has a duty to assist others to cultivate intimacy with God and growth in Christ-like character through personal and corporate spiritual disciplines. 35+ years of experience in a hands-on IT administrator or technical operations role. Proficiency with Google Workspace and Microsoft 365 administration. Strong knowledge of Active Directory, group policy, DNS/DHCP, and hybrid identity models. Experience managing Windows and macOS endpoints in an organizational environment. Experience with endpoint management solutions and AV/EDR/XDR security tools. Familiarity with identity and access management (IAM) platforms and security principles. Solid troubleshooting skills and experience with helpdesk escalation processes. Demonstrated success in implementing AI/automation in IT operations (e.g., ticketing, security, or endpoint workflows). Familiarity with AI-driven productivity platforms such as Microsoft Copilot, Google Gemini, Open AI, or equivalent. Spiritual Requirements
Being completely surrendered to the Lordship of Jesus Christ. Bearing witness of Christian character in daily life by biblical definition. Being a member in good standing of a local church. Agreement with the e3 Partners Doctrinal Statement. Is called to represent Christ and the beliefs of e3 to the larger community. Preferred Requirements
Experience with Salesforce user and permission support. Familiarity with IT asset management, documentation best practices, and security compliance frameworks. Certifications such as CompTIA Security+, Microsoft 365 Certified: Modern Desktop Administrator, Google Workspace Admin, or similar. Provide light administration for Salesforce, including user access, field creation, and permission sets. Contribute to evaluation and deployment of new tools or infrastructure projects. Experience with RPA/low-code automation (Power Automate, Zapier, Make, or Workato). Knowledge of AI-based cybersecurity solutions such as CrowdStrike Falcon Insight or Microsoft Defender with Copilot integrations. Track record of leading automation projects that improved service delivery or reduced administrative overhead. Required Personal Attributes
Strong attention to detail and accountability for uptime, performance, and security. Service-oriented mindset with excellent communication skills. Able to work independently and prioritize tasks across multiple systems and projects. Alignment with the mission and values of a faith-based, nonprofit organization. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Non-profit Organizations
#J-18808-Ljbffr