Aimbridge Hospitality
Courtyard Austin Airport - Front Desk Supervisor
Aimbridge Hospitality, Austin, Texas, us, 78716
Overview
Address 7809 East Ben White Blvd, Austin, TX, 78759 Compensation $18.50/hour Job Description
Join Our Team as a Front Desk Supervisor About Us
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. Key Skills / Responsibilities Guest Interaction:
Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. Operational Oversight:
Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Financial Responsibilities:
Stay informed about rates, packages, and promotions, and help maximize room revenue. Team Leadership:
Foster good communication and teamwork among staff members, assist in training new associates. Problem Solving:
Address guest concerns effectively and handle workplace issues efficiently and proactively. Compliance and Standards:
Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. Technical Skills:
Enter, track, and report information in the brand systems.
Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required; college coursework in a related field helpful. Previous supervisory experience preferred. Must have a valid drivers license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering
Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Property Information
We offer true Texan hospitality and hassle-free travel at the refreshed Courtyard Austin Airport hotel located just 2 miles from Austin Bergstrom Airport and 5 miles from downtown. Top-rated among Austin airport hotels for our free airport shuttle and modern guest rooms with plush furnishings, soundproof windows and black-out curtains. Our onsite Bistro offers healthy breakfast options and everyones favorite Starbucks drinks. Our lobby bar serves cocktails, local craft beers and wine (5pm-11pm Mon-Fri). Guests will appreciate our close proximity to downtown Austin, the convention center and attractions including Zilker Park, Circuit of the Americas and 6th Street entertainment district. Every room is equipped with free WiFi, flat-screen TVs and plush Marriott bedding. #J-18808-Ljbffr
Address 7809 East Ben White Blvd, Austin, TX, 78759 Compensation $18.50/hour Job Description
Join Our Team as a Front Desk Supervisor About Us
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. Key Skills / Responsibilities Guest Interaction:
Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. Operational Oversight:
Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Financial Responsibilities:
Stay informed about rates, packages, and promotions, and help maximize room revenue. Team Leadership:
Foster good communication and teamwork among staff members, assist in training new associates. Problem Solving:
Address guest concerns effectively and handle workplace issues efficiently and proactively. Compliance and Standards:
Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. Technical Skills:
Enter, track, and report information in the brand systems.
Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required; college coursework in a related field helpful. Previous supervisory experience preferred. Must have a valid drivers license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering
Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Property Information
We offer true Texan hospitality and hassle-free travel at the refreshed Courtyard Austin Airport hotel located just 2 miles from Austin Bergstrom Airport and 5 miles from downtown. Top-rated among Austin airport hotels for our free airport shuttle and modern guest rooms with plush furnishings, soundproof windows and black-out curtains. Our onsite Bistro offers healthy breakfast options and everyones favorite Starbucks drinks. Our lobby bar serves cocktails, local craft beers and wine (5pm-11pm Mon-Fri). Guests will appreciate our close proximity to downtown Austin, the convention center and attractions including Zilker Park, Circuit of the Americas and 6th Street entertainment district. Every room is equipped with free WiFi, flat-screen TVs and plush Marriott bedding. #J-18808-Ljbffr