Help Desk/IT Support Technician

This position maintains the day-to-day activities and procedures involved with supporting Greater Lawrence Technical School Staff and students on deployed technologies (e.g.: applications, systems, computers, and peripherals). The Help Desk/IT Support Technicianwill work on various types of electronic equipment and related devices and will support users via phone, email, in person and through the electronic ticketing system. ESSENTIAL FUNCTIONS: The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related or a logical assignment to the position. * Assisting all staff with their computer desktop systems and other technology as appropriate. *Providing Tier 1 Help Desk computer support services, both for software and hardware, for all employees and students. *Testing of computers and ensuring that computer systems are functioning properly. *Physical setting up of computers and software system installation for various computer applications and programs. *Identifying and solving any problems that affect computer operating systems. *Assist with maintenance of networking systems. *Assist with maintenance and upgrading of computer systems or offer recommendations on upgrades needed. *Networking and connecting computers within the organization to enhance communication. *Provide training for staff regarding the use of computer hardware, software applications and basic cybersecurity practices.* *Maintaining other computer peripheral devices such as printers and solving printing problems when they arise. *Assist with installation and maintenance of projectors, SmartBoards and other related equipment. *Assist with the installation and maintenance of network cabling. * Any other related duties as requested by the supervisor/administrator or other designated IT Staff.