Metro Credit Union
Join our dedicated Loan Servicing team to deliver exceptional service to our members with their loans. This team helps service consumer loans (mortgages, car loans, boat & RV loans, etc), providing quality support to members, ensuring loans are managed efficiently and responsibly through their lifecycle. Provide excellent service while maintain our service level standards and being compliant with established Metro Credit Union policies and procedures.
Essential Duties:
Act as a liaison between the credit union, Department of Motor Vehicles, and motor vehicle dealers when there are discrepancies or additional information is required for a vehicle title.
Prepare loan payoff statements.
Process automobile and mortgage payoffs and payments.
Prepare and process mortgage discharges.
Maintain, manage, and track all pending and outstanding automobile titles.
Perform loan account maintenance, as needed including, but not limited to, payment deferrals and line of credits freezes.
Communicate with members by phone, email and in-person when there are changes to loans or any additional information is required. Complete all system contact events in a timely manner.
Ensure funds received from insurance claims are properly applied to the member’s loans in a timely manner.
Provide consultative services to members regarding credit union products and services by assessing the member's needs, addressing concerns, and gaining agreement.
Requirements:
Education and Experience
High school diploma or equivalent strongly preferred. Ideal candidate will have prior experience in banking and/or loan servicing.
Skills/Knowledge/Certifications
Demonstrated attention to detail – able to perform work with accuracy. Effective communication skills (verbal and written). Strong customer-focus with a dedication to quality service. Ability to adapt and learn new computer systems and applications. Skilled in identifying and resolving problems. Self-motivated and able to work under minimal supervision.
Work Environment: After initial onboarding on-site in Chelsea for three weeks, this position is eligible for Hybrid Work Agreement: minimum of 3 days/week in office. (Tuesdays, Wednesdays, and another day to be worked out within department). This position is eligible for a compressed workweek: four, 10 hour days on-site in Chelsea. Why Join our team: Comprehensive Benefits:
Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays Annual bonus eligibility; annual retention bonus vesting program Three weeks paid vacation; 11 paid holidays 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses Discounts on Pet Insurance
Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers Exceptional Learning & Development opportunities (classroom, on-the-job, and mentoring) Stable and growing organization Apply today
and explore this incredible opportunity and team! Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 19 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.
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High school diploma or equivalent strongly preferred. Ideal candidate will have prior experience in banking and/or loan servicing.
Skills/Knowledge/Certifications
Demonstrated attention to detail – able to perform work with accuracy. Effective communication skills (verbal and written). Strong customer-focus with a dedication to quality service. Ability to adapt and learn new computer systems and applications. Skilled in identifying and resolving problems. Self-motivated and able to work under minimal supervision.
Work Environment: After initial onboarding on-site in Chelsea for three weeks, this position is eligible for Hybrid Work Agreement: minimum of 3 days/week in office. (Tuesdays, Wednesdays, and another day to be worked out within department). This position is eligible for a compressed workweek: four, 10 hour days on-site in Chelsea. Why Join our team: Comprehensive Benefits:
Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays Annual bonus eligibility; annual retention bonus vesting program Three weeks paid vacation; 11 paid holidays 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses Discounts on Pet Insurance
Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers Exceptional Learning & Development opportunities (classroom, on-the-job, and mentoring) Stable and growing organization Apply today
and explore this incredible opportunity and team! Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 19 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.
#J-18808-Ljbffr