Texas Department of Licensing and Regulation
IT System Support Specialist IV
Texas Department of Licensing and Regulation, Austin, Texas, us, 78716
IT System Support Specialist IV #0805-25
Join to apply for the
IT System Support Specialist IV #0805-25
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Texas Department of Licensing and Regulation IT System Support Specialist IV #0805-25
Join to apply for the
IT System Support Specialist IV #0805-25
role at
Texas Department of Licensing and Regulation Get AI-powered advice on this job and more exclusive features. Job Description
The IT Support Specialist is selected by and responsible to the Director of Information Technology Services and performs advanced computer systems support work in a help-desk setting. The IT Support Specialist would be responsible for providing tier one technical support and assistance to end users at TDLR. The primary objective will be to ensure efficient and effective resolution of user inquires and technical issues related to computer systems, software applications and hardware devices, the majority of which are received via an online help desk system. This specialist plays a crucial role in maintaining user satisfaction and productivity by delivering prompt and accurate support. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment. Some travel and occasional weekend or evening work may be required. Job Description
The IT Support Specialist is selected by and responsible to the Director of Information Technology Services and performs advanced computer systems support work in a help-desk setting. The IT Support Specialist would be responsible for providing tier one technical support and assistance to end users at TDLR. The primary objective will be to ensure efficient and effective resolution of user inquires and technical issues related to computer systems, software applications and hardware devices, the majority of which are received via an online help desk system. This specialist plays a crucial role in maintaining user satisfaction and productivity by delivering prompt and accurate support. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment. Some travel and occasional weekend or evening work may be required.
Two (2) years of experience as a Help Desk Specialist or similar role, with an understanding of computer systems, software applications, and hardware devices. Graduation from an accredited four-year college or university with major course work in computer science, information technology or a related field is generally preferred and may substitute for one (1) year of the experience requirement. Familiarity with ticketing systems and remote desktop support tools.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are preferred.
Must possess a valid class C or above drivers license and proof of auto liability insurance. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Government Administration Referrals increase your chances of interviewing at Texas Department of Licensing and Regulation by 2x Sign in to set job alerts for Information Technology System Support roles.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
IT System Support Specialist IV #0805-25
role at
Texas Department of Licensing and Regulation IT System Support Specialist IV #0805-25
Join to apply for the
IT System Support Specialist IV #0805-25
role at
Texas Department of Licensing and Regulation Get AI-powered advice on this job and more exclusive features. Job Description
The IT Support Specialist is selected by and responsible to the Director of Information Technology Services and performs advanced computer systems support work in a help-desk setting. The IT Support Specialist would be responsible for providing tier one technical support and assistance to end users at TDLR. The primary objective will be to ensure efficient and effective resolution of user inquires and technical issues related to computer systems, software applications and hardware devices, the majority of which are received via an online help desk system. This specialist plays a crucial role in maintaining user satisfaction and productivity by delivering prompt and accurate support. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment. Some travel and occasional weekend or evening work may be required. Job Description
The IT Support Specialist is selected by and responsible to the Director of Information Technology Services and performs advanced computer systems support work in a help-desk setting. The IT Support Specialist would be responsible for providing tier one technical support and assistance to end users at TDLR. The primary objective will be to ensure efficient and effective resolution of user inquires and technical issues related to computer systems, software applications and hardware devices, the majority of which are received via an online help desk system. This specialist plays a crucial role in maintaining user satisfaction and productivity by delivering prompt and accurate support. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment. Some travel and occasional weekend or evening work may be required.
Two (2) years of experience as a Help Desk Specialist or similar role, with an understanding of computer systems, software applications, and hardware devices. Graduation from an accredited four-year college or university with major course work in computer science, information technology or a related field is generally preferred and may substitute for one (1) year of the experience requirement. Familiarity with ticketing systems and remote desktop support tools.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are preferred.
Must possess a valid class C or above drivers license and proof of auto liability insurance. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Government Administration Referrals increase your chances of interviewing at Texas Department of Licensing and Regulation by 2x Sign in to set job alerts for Information Technology System Support roles.
IT Director Microsoft Infrastructure & Project Management
IT Director Microsoft Infrastructure & Project Management
IT Support Specialist (Advanced Service Desk)
Austin, Texas Metropolitan Area $55,000.00-$75,000.00 1 month ago Austin, TX $36,000.00-$68,000.00 1 week ago Austin, TX $59,500.00-$77,125.00 5 days ago Austin, TX $55,000.00-$75,000.00 1 month ago Austin, Texas Metropolitan Area $50,000.00-$55,000.00 1 month ago Austin, TX $3,793.41-$5,921.25 5 months ago Application Analyst - Epic Ambulatory/Bones
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Austin, TX $3,793.41-$4,857.33 4 weeks ago Austin, TX $100,000.00-$205,000.00 1 month ago Austin, Texas Metropolitan Area 2 days ago Application Analyst - Epic OpTime / Anesthesia
Austin, TX $130,250.00-$141,999.00 1 day ago Austin, TX $50,000.00-$65,000.00 1 week ago Technical Support Receptionist ( Temporary 3-6 months)
Systems Analyst Consultant for Texas Texas Health and Human Services Commission, Austin, Tx
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr