(USA) Customs Brokerage Manager

Role & Responsibilities: Represent the company as a licensed professional, and potentially act as the Local Permit Holder. Ensure responsible Supervision over the branchs Brokerage Operations, and train other departmental staff as needed on brokerage related issues. Process Customs Entries, ISF, ACH Statements, Post Summary Corrections, and other relevant brokerage services. Validate and maintain Customs Powers of Attorneys. Responding to customer inquiries on Customs and Other relevant Government Agency issues and requirements. Prepare Monthly Statistical and Management related reports for the Dept. Notify management of customer complaints or entry discrepancies and provide suggestions to resolve issues. Assure all brokerage files are accurate and reconciled. Close communication with customers, carriers, U.S. Customs, and CFS representatives. Coordinate and resolve any shipment issues with local office and overseas offices Complete workload duties within normal, reasonable time-period. Perform other duties as assigned by the Department Manager. Qualifications: Bachelors Degree preferred, OR if no degree, a combination of some college experience or AA degree from an accredited college, and relevant work experience. Three years minimum experience in most phases of the CHB function. Must have knowledge of the FTZ process. Should have a working knowledge of the terms and jargon that government agencies, vendors, carriers and customers use. Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills. Proven ability to communicate effectively with clients and vendors. Proven ability to suggest and implement corrective actions in case of issues that may arise.

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