BARK
IT Support Coordinator
We are looking for an IT Support Specialist who will support the needs of our rapidly growing organization. You will be a key member of the IT Support Organization and will help create, implement, and maintain internal technology systems while supporting the hardware needs of our rapidly expanding headcount. You should be a technology specialist who is solutions-oriented and comfortable working in a fast-paced environment. Key duties include: Work within the IT Support Team to provide excellent customer service, effective response times, and expert insight into general and sometimes complex support issues. Provide on-site and remote resolution of common IT issues (PC, Mac, Chromebook) and act as local enforcement for non-automated IT security policies. Help enforce policies driven by the direction of the IT leadership. Ensure SLAs are met while dealing with customers, completing services, and overall customer satisfaction. Assist other IT support staff with operational procedures and troubleshooting issues. Resolving escalated and Executive support tickets in a timely manner. Assist in creation and maintenance of detailed documentation for systems and processes managed by the IT team, for both end-users and other IT staff. Basic knowledge of Enterprise IT tools (Google Workspace, Slack, JAMF, Kaseya, BetterCloud, and others) strongly preferred. Ongoing evaluation and improvement of existing Service Desk processes and policies. Supporting technical and non-technical stakeholders and accommodating a rapidly growing team. Hardware and software asset management. Assist in staff onboarding and off-boarding, including machine imaging and account creation/configuration. Experience required: 1-3 years experience in a technical support or helpdesk role. Strong customer service background preferred. Experience with Google Workspace, Slack, Bettercloud and other major SaaS applications preferred. Experience troubleshooting PC, Mac, and Chromebooks for software and hardware-related issues both on-site and remotely strongly desired. Basic knowledge of MDM solutions (JAMF, Kaseya). Ability to make data-driven decisions. Skills and qualifications: Bachelor's degree in Information Technology, Computer Science or relevant experience. IT-related certifications are desirable. Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. Ability to support physical IT infrastructure (computer, network (Cisco Meraki, storage). Able to work well under pressure and meet deadlines. Must have a passion for AI and the ability to work with AI-driven technologies. Commitment to Innovation: BARK is dedicated to being at the forefront of artificial intelligence and is committed to driving advancements in this field. We are seeking individuals who share this passion and are enthusiastic about shaping the future of AI. Experience using AI tools is highly valued and openness to learning is a requirement. This position is a Full Time position. It is located on-site at our office in Columbus OH. We offer health insurance for both you and your pup, 401k, wonderful team lunches, cold brew on tap, and a dog to pet anytime you wish. The base salary range for this position is $48-60K. This compensation range is based on BARKs good faith estimate as of the date of this posting and may be modified in the future. Actual pay for this position will depend on a variety of variables including location, travel, internal equity, experience, education, skills and expertise.
We are looking for an IT Support Specialist who will support the needs of our rapidly growing organization. You will be a key member of the IT Support Organization and will help create, implement, and maintain internal technology systems while supporting the hardware needs of our rapidly expanding headcount. You should be a technology specialist who is solutions-oriented and comfortable working in a fast-paced environment. Key duties include: Work within the IT Support Team to provide excellent customer service, effective response times, and expert insight into general and sometimes complex support issues. Provide on-site and remote resolution of common IT issues (PC, Mac, Chromebook) and act as local enforcement for non-automated IT security policies. Help enforce policies driven by the direction of the IT leadership. Ensure SLAs are met while dealing with customers, completing services, and overall customer satisfaction. Assist other IT support staff with operational procedures and troubleshooting issues. Resolving escalated and Executive support tickets in a timely manner. Assist in creation and maintenance of detailed documentation for systems and processes managed by the IT team, for both end-users and other IT staff. Basic knowledge of Enterprise IT tools (Google Workspace, Slack, JAMF, Kaseya, BetterCloud, and others) strongly preferred. Ongoing evaluation and improvement of existing Service Desk processes and policies. Supporting technical and non-technical stakeholders and accommodating a rapidly growing team. Hardware and software asset management. Assist in staff onboarding and off-boarding, including machine imaging and account creation/configuration. Experience required: 1-3 years experience in a technical support or helpdesk role. Strong customer service background preferred. Experience with Google Workspace, Slack, Bettercloud and other major SaaS applications preferred. Experience troubleshooting PC, Mac, and Chromebooks for software and hardware-related issues both on-site and remotely strongly desired. Basic knowledge of MDM solutions (JAMF, Kaseya). Ability to make data-driven decisions. Skills and qualifications: Bachelor's degree in Information Technology, Computer Science or relevant experience. IT-related certifications are desirable. Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. Ability to support physical IT infrastructure (computer, network (Cisco Meraki, storage). Able to work well under pressure and meet deadlines. Must have a passion for AI and the ability to work with AI-driven technologies. Commitment to Innovation: BARK is dedicated to being at the forefront of artificial intelligence and is committed to driving advancements in this field. We are seeking individuals who share this passion and are enthusiastic about shaping the future of AI. Experience using AI tools is highly valued and openness to learning is a requirement. This position is a Full Time position. It is located on-site at our office in Columbus OH. We offer health insurance for both you and your pup, 401k, wonderful team lunches, cold brew on tap, and a dog to pet anytime you wish. The base salary range for this position is $48-60K. This compensation range is based on BARKs good faith estimate as of the date of this posting and may be modified in the future. Actual pay for this position will depend on a variety of variables including location, travel, internal equity, experience, education, skills and expertise.